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Water Utility Hero of the Week-Sandra Louis-Essential Workers

Water Utility Hero of the Week, Sandra Louis, San Diego County Water Authority

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Sandra Louis, San Diego County Water Authority Receptionist, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Sandra Louis

Job/Agency: San Diego County Water Authority Receptionist

How did you become interested in working in the water industry?

I just had my second baby in March 2006 and I tried to be a stay-at-home mom, but I was restless. I applied with Volt Temp Services and was sent to work in a temporary, one month job as a receptionist for the Water Authority.  My one month was extended for another six months. Then, I applied for the full-time staff receptionist position in December 2006 and got the job. So, I would say the water industry was interested in me.

How has your job changed during the pandemic?

I miss my co-workers, since most of the Water Authority staff are working remotely. Our main office in Kearny Mesa is closed to the public and delivery drivers have to buzz me from the outside before dropping packages at the front door. New safety protocols are in place for staff coming to the office, including temperature checks before entering the building. One change is that all staff entering the building now have to sign-in with me at the front desk and check out when they leave. Another change is the front reception desk where I work is now surrounded by clear, plexiglass shield barriers, also part of our pandemic safety protocols.

Sandra Louis-Water Utility Hero of the Week-San Diego County Water Authority

The San Diego County Water Authority reception desk, where Sandra Louis works, is surrounded by clear, plexiglass shield barriers, part of the safety protocols due to the coronavirus pandemic. Photo: San Diego County Water Authority

How are you keeping safe?

Wearing my face mask, washing my hands a lot more, cleaning the work area, and checking my temperature before coming into the building.

What are you most looking forward to after the crisis ends?

Spending time with my elder aunties and uncles, going to church, and going to events.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by the San Diego County Water Authority and employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

Oceanside city leaders and water experts placed a giant Google Maps “location pin” into the ground at the San Luis Rey Water Reclamation Facility in February, which officially marked the new recycled water project on the map. Photo: San Diego County Water Authority Oceanside wins

City of Oceanside Wins WateReuse Award of Excellence

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The City of Oceanside received an Award of Excellence during the WateReuse Association virtual conference in June 2020. Oceanside received the Recycled Water Agency of the Year for small systems, which recognizes an agency that has developed recycled water, on a significant level, as an alternative water source within their service area, regionally, or statewide.

The development of water reuse programs addresses a variety of challenges currently faced by the City. Today, Oceanside imports most of its water from the Sacramento Bay Delta and the Colorado River, both of which are hundreds of miles away. In order to gain greater water-independence, the Oceanside City Council set a goal of a 50% local water supply by 2030. After almost a decade of regional and local planning efforts, the City of Oceanside has developed a comprehensive water reuse program including expanding water recycling and advanced water purification. The planning efforts have taken place since 2010 and have laid the groundwork for the City’s recycled water and potable reuse programs.

“The City of Oceanside is proud to receive the Recycled Water Agency of the Year Award,” said Cari Dale, City of Oceanside water utilities director. “Our staff works hard to ensure the City continues to increase our local water supply reliability and provide multiple benefits to our residents and businesses by reusing our water resources to their fullest potential.”

70 million gallons of recycled water distributed yearly

Pure Water Oceanside Groundbreaking-February 2020-Water News Network-SDCWA

Construction is underway for the $67 million Pure Water Oceanside project, which is scheduled to be completed in 2021. Photo: San Diego County Water Authority

The City of Oceanside has 1.2 miles of recycled pipeline that distributed nearly 70 million gallons (236-acre feet) per year. The distribution system currently supplies recycled water to the Oceanside Municipal Golf Course, Goat Hills Golf Course, and El Corazon Sport Complex.

Oceanside is currently expanding its recycled water system in two phases. Phase 1 will add approximately seven miles of distribution pipelines and approximately 10 miles of additional distribution pipelines will be added for Phase 2. Recycled water customers will include commercial users with significant irrigation demands for landscaping such as golf courses, HOAs, City parks, as well as industrial and agricultural customers.

Pure Water Oceanside

The City is also pursuing an advanced water purification project called Pure Water Oceanside. The project will create between 3 to 5 million gallons a day of high-quality drinking water that is clean, safe, drought-proof, and exceptionally pure.

Purified water, like the water created through Pure Water Oceanside, starts with recycled water that is further treated through proven advanced water purification processes to create clean and safe drinking water. The water purification process uses state-of-the-art purification steps that replicates and accelerates nature’s natural recycling process. Scheduled to be completed by the end of 2021, Pure Water Oceanside will be the first operating advanced water purification facility in San Diego County.

Through the expansion of recycled water and the development of Pure Water Oceanside, Oceanside has demonstrated leadership, creativity, and persistence in the development of a comprehensive water reuse program. Oceanside is well on its way to meet the City Council’s goal of 50% local water supply by 2030. By 2023 33% of Oceanside’s water supply will be local, which will increase to 56% by 2030.

Emily Fleming-Padre Dam MWD-Water Utility Hero of the Week-Essential Workers

Water Utility Hero of the Week: Emily Fleming, Padre Dam Municipal Water District

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Emily Fleming, Padre Dam Municipal Water District Customer Service Representative, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Emily Fleming

Job/Agency: Padre Dam Municipal Water District Customer Service Representative

How did you become interested in working in the water industry?

Nearly ten years ago, after a long and successful career in retail banking, I fell victim to a series of armed robberies over a two-year period. These violent encounters took a toll and made me seriously consider a career change. A conversation with an acquaintance led me to explore the possibility of working at Padre Dam. There was so much to learn about the water industry, however the staff and management at Padre Dam made me feel right at home and they were supportive during the entire process. Working with the public and providing the best customer service possible is second nature to me. I strive to make each encounter personal and informative.

How has your job changed during the pandemic?

Not long after the pandemic started we began alternating work schedules in the Customer Service Department. Some people work from home, and we have a minimal staff at the administrative office. Our IT staff did a phenomenal job of ensuring we had everything we needed to work from home. To most of our customers, the transition has been seamless. We have worked out most of the bugs since then and now it has become second nature to our department.

How are you keeping safe?

My husband does all the grocery shopping for the family and I so appreciate that, it minimizes the exposure for me. Padre Dam meets all the safety requirements and more when I’m not working from home. We like to support the mom and pop shops so we order food to go now and then. Finally yet equally important, I wear my mask and wash my hands regularly to protect my friends and family.

What are you most looking forward to after the crisis ends?

I get emotional when I talk about this one. I became a grandmother on February 26, 2020, to a beautiful baby boy.  He was only 3 weeks old when the shutdowns started. Although his parents are great about sending pictures and videos, it is not quite the same. I am most looking forward to holding him, and watching him grow and play without the fear of getting sick. I cannot wait!

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

EPIC Award-CAPIO-San Diego County Water Authority-Water News Network

Water News Network Named Best California Public Agency Website

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The Water News Network website has been named “Best Website” among California public agencies for 2020 in the California Public Information Officers EPIC Awards competition.

The CAPIO EPIC Awards recognize the “best of the best” in government communications throughout the state. Winning entries demonstrate the most creative and effective efforts in the areas of communication and marketing campaigns, newsletter production, photography, special events, writing, website development and video production.

Original news content praised by judges

The Water News Network received praise from competition judges for keeping all stakeholders in mind when creating the website, and for its initiative in producing original story content and photos. Other finalists in the Best Website/App category were the City of Santa Clara for its SantaClaraCA.gov website redesign; and Contra Costa County for its ‘Virtual Office’ entry.

“Over the past two years, the Water News Network has become a timely and reliable source of news and information about a variety of water issues, projects and programs affecting more than 3.3 million people across San Diego County,” said Water Authority Public Affairs Director Denise Vedder. “We’re proud to collaborate with our member agencies on this and other outreach and education efforts about region’s most precious natural resource.”

EPIC Award for Best Website/App revealed in package

In lieu of an awards ceremony, trophies were mailed to the winning entrants with results revealed upon being opened in 2020 due to the coronavirus pandemic. Photo: CAPIO

In lieu of an awards ceremony, trophies were mailed to the winning entrants with results revealed upon being opened in 2020 due to the coronavirus pandemic. Photo: CAPIO

The EPIC Awards honor work that transcends innovation and craft, work that made a lasting impact, providing an equal chance of winning to all entrants regardless of company or agency size and project budget.

Entries are assessed on research and planning efforts that display an understanding of audience objectives and needs for information; development and execution; and how successfully the entrant organization achieves its objectives.

This year’s CAPIO EPIC Awards program drew a record number of 275 entries in all categories from throughout the state of California.

The Water News Network has also won the Best Public Service or Consumer Advocacy Website category for the past two years in the San Diego Press Club‘s Annual Excellence in Journalism Awards.

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Water Utility Hero of the Week-Santa Fe Irrigation District-LaMont Foster

Water Utility Hero of the Week: LaMont Foster, Santa Fe Irrigation District

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. LaMont Foster, Santa Fe Irrigation District Utility Worker I, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: LaMont Foster

Job/Agency: Santa Fe Irrigation District Utility Worker I

How did you become interested in working in the water industry?

I’ve had a few careers before working here at Santa Fe. After being laid off from a job I was at for more than 20 years, I was working as a bus driver for a school district. Someone had mentioned the water and wastewater internship managed by the San Diego County Water Authority. I applied and was accepted and worked with some great people at Otay and Helix and transitioned to a full-time job at SFID. I really enjoy working in the water industry. Water puts everyone on the same level. We all need it, and we all appreciate it even more when there is a problem getting it.

How has your job changed during the pandemic?

We used to drive around in crews of two together, but we drive separately now. We are also moving around the building a little differently and changing reporting times so there are fewer people in one place at a time, but other than that, the work is the same. We respond to customer concerns, fix what needs to be fixed and keep our maintenance schedule.

How are you keeping safe?

I’ve got some high-risk people in my family, so I am doing what I can to limit my exposure to people and going places. Just me and the family at the house and I am always sure to mask up. It’s important.

What are you most looking forward to after the crisis ends?

My life isn’t all that much different, but I really look forward to taking my wife and son out for a nice meal and enjoying ourselves. Not be worried or anxious about the people around me. I am really looking forward to that.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

Bond Sales-Credit Ratings-Desalination Plant

Strong Water Authority Credit Saves $67.4 Million for Ratepayers

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Strong credit ratings for the San Diego County Water Authority will save water ratepayers across the region $67.4 million on bond sales executed Wednesday in New York — $27 million more than staff forecasted in May. All three major rating agencies – S&P, Moody’s and Fitch – recently affirmed the Water Authority’s positive ratings and stable outlook, creating the opportunity for ratepayers to benefit from lower financing costs for critical water infrastructure.

The savings resulted from the Water Authority’s refinancing of $283.5 million in Series 2020A Bonds (Green Bonds) and $117.7 million in Series 2021A (Green Bonds) senior-lien water revenue refunding bonds. Technical factors in the market provided favorable conditions – including more demand for bonds than supply – that the Water Authority team moved quickly to capture.

Most significant savings in bond refundings in the past decade

The Water Authority bonds were priced July 8 – a week ahead of schedule – and the strong credit ratings, strong bond policies, and swift action by the Board of Directors in June, helped lower the interest rates compared to what the Water Authority would have had to pay with downgraded credit. Since 2010, the Water Authority has saved a total of $235 million through 10 bond refundings, including the latest transactions.

“Thanks to strategic, courageous action by the Water Authority Board of Directors in June to set rates for 2021, the agency has secured the most significant savings from bond refundings in the past decade,” said Water Authority Board Chair Jim Madaffer. “The Water Authority maintains a strong financial position even in these difficult times, and that ultimately benefits everyone who calls San Diego County home.”

Credit ratings: Strong financial leadership, prudent strategies

In affirming their credit ratings over the past few weeks, the three rating services cited the Water Authority’s strong financial leadership, including prudent strategies to manage issues related to COVID-19, its success diversifying water supply sources, its commitment to infrastructure maintenance, and its financial reserves for managing contingencies, among other factors.

‘Investments in water supply diversification, conservative financial practices’

  • S&P affirmed its highest rating – AAA– June 25. “The authority has been successful in their efforts to increase control over their supply and diversify the source of their supply. Management has also demonstrated an ability to navigate volatile hydrological cycles through adopting rate increases as needed and building prudent financial reserves and storage to mitigate variability.”
  • Fitch Ratings affirmed its AA+ rating July 2. The Water Authority’s “significant investments in supply diversification, have allowed the Authority to continue to meet water demands in its service area.” Fitch also said “the SDCWA benefits from very strong purchaser credit quality.”
  • Moody’s Investor Service affirmed its Aa2 rating June 29. Moody’s praised the Water Authority “for increasingly diverse sources for water supply purchases; and conservative financial practices with adopted reserve and debt policies.” Moody’s also said that “liquidity, including a rate stabilization fund, remains satisfactory and serves to insulate the San Diego County Water Authority from risks associated with variable water supplies, including California’s current drought conditions, as well as unanticipated events such as the coronavirus crisis. The stable outlook reflects our expectation that the Authority’s favorable operating performance will continue.”

“In the midst of a global pandemic and a challenging economy, the Water Authority continues proactively managing its finances and lowering the cost of debt,” said Lisa Marie Harris, finance director for the Water Authority. “We have strong debt coverage, healthy reserves and an experienced management team to sustain our fiscal health.”

For more information about the Water Authority’s finances go to: www.sdcwa.org/finance-investor-relations.

Series 2020A – Taxable Refunding

Issue Size: $283,470,000

Bond maturities: 2024-2034

Bond yields: .59% – 1.95%

Refunding savings: $38.7 million

Savings as % of refunded bond par: 15.3% (board min savings 2-5%)

Top Investors: Progressive, Morgan Stanley, Goldman Sachs, and State Farm

Series 2021A –Tax-Exempt Refunding (Forward Delivery)

Issue Size: $117,690,000

Bond maturities: 2022 – 2031

Bond yields: .45% – 1.13%

Refunding savings: $28.7 million

Savings as % of refunded bond par: 19.7% (Board Min savings 2-5%)

Top Investors: Vanguard, Alliance Bernstein, Seix Investors, and MIZUHO Bank

City of Escondido Wastewater Treatment Plant Operator Carrie Selby is among a growing number of women working in water and wastewater industry careers. Photo: City of Escondido

Water Utility Hero of the Week: Carrie Selby, City of Escondido

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Carrie Selby, City of Escondido Wastewater Treatment Plant Operator, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Carrie Selby

Job/Agency: City of Escondido Wastewater Treatment Plant Operator

How did you become interested in working in the water industry?

I worked security at Lake Skinner for MWD in 2002, and very much wanted to advance my career but was not sure how. Until, I came across a flyer for an operator position. This interested me, so I asked one of the operators who worked there, how to get into the field. He provided me some materials and this immediately peaked my interest. I ended up applying at another agency and was hired as an Operator-In-Training. Eighteen years later, I am still in the field and currently hold a Grade 3 Certification.

How has your job changed during the pandemic?

Although we regularly practiced extremely good hygiene at the plant. We now have taken extra precautions such as, wearing facemasks, and maintaining social distancing. Temperature stations are now our new norm. We have to take our temperature prior to starting our shift.

How are you keeping safe?

I come to work in proper attire and practice extra sanitizing precautions. I always make sure to change out of anything that I wear at work prior to going home.

What are you most looking forward to after the crisis ends?

I am looking forward to getting back to traveling and adventuring out to some hiking trails. Nature is fuel to my soul! I also look forward to spending time with family.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

City of Oceanside-Ron Lutge-Water Utility Hero of the Week-Essential Workers

Water Utility Hero of the Week: Ron Lutge, City of Oceanside

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Ron Lutge, City of Oceanside Chief Plant Operator, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Ron Lutge

Job/Agency: City of Oceanside Chief Plant Operator

How did you become interested in working in the water industry?

I became interested in the water industry in a round-about way. After leaving the military, I found it difficult to find work that was both mentally stimulating and challenging. I was looking for something that would allow me to work at an operational tempo I was used to. I definitely wasn’t looking for anything easy or slowed paced. At the time I was working at the General Electric aircraft engine overhaul facility in Ontario. Unfortunately, that industry proved to be unstable and did not offer a promising career. While searching for something new, I found Oceanside had a couple of openings for office workers. Since I had some experience working with spreadsheets and databases, I was offered a position in the water department. I figured this would keep me employed while I looked for something different. I soon discovered there were many disciplines within the water industry. I soon began researching career options in the water industry. Inspiration came from the supervisor I was working for at the time. I sat down with him and asked what were the requirements necessary to become an operator. I also received encouragement from the operators I came in contact with on a daily basis. That’s all it took. After that, I hit the ground running and have never looked back. The water profession is honorable, rewarding, and has offered me everything I have been looking for in a career – just like the military – another opportunity to continue being of service to others. And isn’t that what we as water professionals are here for – to be of service?

How has your job changed during the pandemic?

My personal day-to-day routine hasn’t really changed; I’m always busy. However, given the current health crisis we are all in, it has made me keenly aware of just how important it is to ensure our team is being taken care of, staying safe and healthy, and doing everything we can to ensure our facility stays operational to provide water to the residents of Oceanside without interruption. Because we operate our facility 24 hours a day, coupled with having a very small staff, we cannot work from home or implement rotating or staggered shifts. Everyone has to be ready, prepared, and available to work.

How are you keeping safe?

By following the guidance recommended by health officials to limit exposure in public, at work and home: social distancing, face coverings, sanitizing, washing hands, etc. By practicing these simple protocols we keep each other safe and minimize ourselves or others getting sick.

What are you most looking forward to after the crisis ends?

A return to some semblance of normalcy – whatever that may be.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

Keith Swiatkowski-Otay Water District-

Water Utility Hero of the Week: Keith Swiatkowski, Otay Water District

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Keith Swiatkowski, Otay Water District Water Systems Operator III, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Keith Swiatkowski

Job/Agency: Otay Water District Water Systems Operator III

How did you become interested in working in the water industry?

I was working in the Aerospace manufacturing industry at Solar Turbines for 12 years, but felt I wanted to work in a field that served my local community or region. My mother worked for the SDCWA and really enjoyed working in the water industry. She encouraged me to look for a career in this field. A friend of mine knew someone that worked for the City of Escondido, so I was able to contact him and learn what it would take to get into this field. I took a test at Escondido City Hall with about 400 other people, did well enough to get an interview, and eventually got hired by them. I spent 4.5 years learning everything I could working from the ground level, literally, working in excavations making repairs to water mains. I then took classes at Palomar College and State Certification tests to advance my career. I came a long way from my humble beginnings and truly enjoy serving the community as a Water Systems Operator III for the Otay Water District where I’ve worked now for 7.5 years.

How has your job changed during the pandemic?

My job function hasn’t changed much. What has changed is how we’re getting it done. We are currently operating with minimal staff reporting for duty in the field so that we limit potential exposure. We are still able to accomplish all of our tasks by spreading more of the field work around and adjusting schedules. This ensures that we continue to provide our customers with same level of service so they don’t notice any difference. The other staff work from home and we do this on a rotating basis. Those working from home have the opportunity to monitor our distribution system via SCADA, stay in touch via e-mail or text, study our mapping program to learn more about pipe sizes/material, pressure zones, and review district policies.

How are you keeping safe?

The District has done a great job providing the latest online training regarding how to stay safe. We have implemented temperature check kiosks at the district to ensure employees are safe to work. Personally I’m wearing my mask in the office, when in public or speaking with customers in person, washing my hands more or using hand sanitizer, wiping down surfaces more often, social distancing in the office or in public, and limiting going to stores during my time at home. Fortunately most of my work day is driving alone in my truck to different sites to test for water quality, so that limits my exposure as well.

What are you most looking forward to after the crisis ends?

I’m looking forward to being able to have in-person meetings. We do get the same things accomplished through video meetings or being far enough apart in the crew room. But there’s nothing like being able to have a crew all come together as a team or have an all-hands meeting and feel that sense of community. I’m also looking forward to my ultra-running trail races being held again soon, working out in the gym, going to concerts, having people over for BBQ’s, going to the movies, and taking my wife out for a romantic dinner on the coast.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

Water Utility Hero of the Week-Olivenhain MWD-COVID19

Water Utility Hero of the Week: Gary Briant, Olivenhain Municipal Water District

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Gary Briant, Olivenhain Municipal Water District Purchasing/Warehouse Clerk, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Gary Briant

Job/Agency: Olivenhain Municipal Water District Purchasing/Warehouse Clerk

How did you become interested in working in the water industry?

I spent many years working in the private sector. I noticed that my friends and family that worked in the water industry showed a real sense of pride in what they did. I wanted to stop the “rat race” in the private sector and join a team in the water industry where I could grow, contribute my skills, and be a part of something important. Working at OMWD feels like I’m part of a family, and I am very happy in my new career.

How has your job changed during the pandemic?

One of my duties here is to procure materials and supplies for Olivenhain. We have only had a few challenges finding supplies during the COVID-19 pandemic. Our general manager had the insight to make sure we were prepared very early on, so I was able to secure many items before vendors ran out and/or items became backordered for months. When some supplies were not available, we thought “outside the box” to find solutions. For example, we used the recipe from World Health Organization to make our own hand sanitizer when it was sold out everywhere.

How are you keeping safe?

It’s really important to me that I keep myself safe so I don’t put another team member or family member in jeopardy of getting sick. I’ve been focusing on maintaining social distance, sanitizing, and staying healthy. Safety and education has been the main priority at OMWD since the pandemic began. I make sure all needed safety items are well stocked so everyone at OMWD stays well. We have also transitioned to accepting deliveries in a no-contact manner.

What are you most looking forward to after the crisis ends?

I look forward to seeing everything go back to as close to “normal” as possible. I understand we will have to modify many ways that we operate regarding socialization and maintaining a safe work environment. But I look forward to the challenge of helping my co-workers stay healthy so OMWD can continue being successful in its mission to deliver safe and reliable water service to the community.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map