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Olivenhain Municipal Water District's Pump/Motor Technician Dominic "Bruno" Brunozzi has been named the California Water Environment Association's (CWEA) "Mechanical Technician of the Year: for the third time. Photo: Water Authority Dominic Brunozzi

Olivenhain Employee Dominic Brunozzi is Mechanical Technician of the Year

For the third time in five years, Olivenhain Municipal Water District’s Pump/Motor Technician Dominic “Bruno” Brunozzi has been named the California Water Environment Association’s “Mechanical Technician of the Year.”

Brunozzi was recognized for his dedication to public service and mechanical expertise. He also received the same designation at the local level earlier this year from CWEA’s San Diego Section.

“We are thrilled that Bruno has been recognized as Mechanical Technician of the Year for the third time in five years,” said OMWD Board Vice President Bob Topolovac. “He is not only committed to maintaining equipment essential to providing vital services for our ratepayers, he also sets an example for employees by training operators on the safe use of equipment.”

“I am honored to be recognized by my peers,” said Brunozzi. “It reinforces the view that the water industry is family and that hard work does not go unnoticed.”

Sharing safety knowledge key to Brunozzi’s success

Among Brunozzi’s key on-the-job responsibilities is training OMWD operators on safe equipment use.

“I approach each day with a sense of responsibility that everybody should return to their families safe and sound,”  he said. “If an employee is unfamiliar with the proper operation of a piece of equipment, they or someone else can be harmed.”

Brunozzi sees his approach to sharing knowledge and continuous learning as his secrets to professional success.

“Do your best and be honest about it. If you are unsure about something, stop and find someone who has more experience in the subject, then be sure to pass on your knowledge.

“Also, continue to learn. This can be accomplished in many ways; take a class at a local college, watch a video about your industry or perhaps cross train in a different department, you never know what the future may have in store for you.”

Military experience offers transferable career skills to water industry

Dominic Brunozzi credits a 21-year active duty career of service in the United States Navy for his attention to detail and ability to multitask. He retired in 2007 as a Chief Petty Officer. Photo: Water Authority

Dominic Brunozzi credits a 21-year active duty career of service in the United States Navy for his attention to detail and ability to multitask. He retired in 2007 as a Chief Petty Officer. Photo: San Diego County Water Authority

Dominic Brunozzi credits a 21-year active duty career of service in the United States Navy for his attention to detail and the ability to multitask. He retired in 2007 as a Chief Petty Officer.

“My rate (job description) was Engineman,” said Brunozzi. “I worked on auxiliary equipment onboard combatant vessels: pumps, motors, generators, air conditioners, sewage systems, water purification systems, and their supporting equipment. Navy vessels need to produce drinking water from the ocean, so they use a variety of processes such as distillation and reverse osmosis, then treat the water for human consumption.

“I cannot stress enough how the water industry is a good match for military members looking for a career after the military. The water industry is a close-knit family similar to the military. Their military training provides added skills to the water industry such as maturity, work ethic, and leadership,” he said.

In addition to Brunozzi’s award, OMWD received third-place recognition statewide and from the San Diego Section in the “Community Engagement & Outreach Program of the Year” category. Outreach efforts include engagement with legislators and regulatory officials, classroom visits, presentations to community groups, newsletters, social media posts, community events, and tours of OMWD’s 4S Ranch Water Reclamation Facility. OMWD serves approximately 14% of its overall demand from recycled water.

Founded in 1927, the CWEA is a not-for-profit association of 9,000-plus professionals in the wastewater industry. The association trains and certifies wastewater professionals disseminates technical information, and promotes sound policies to benefit society through protection and enhancement of the water environment.

The San Diego County Water Authority won multiple awards including a first place award for Best Public Service or Consumer Advocacy Website for its communication efforts from the San Diego Press Club. Water News Network

Water News Network Honored by San Diego Press Club

For the third consecutive year, the Water News Network was recognized as the Best Public Service/Consumer Advocacy Website for its public outreach and education by the San Diego Press Club. The website was established by the San Diego County Water Authority to bridge the gap in news coverage of water-related issues affecting the region.

The first place award was announced during the San Diego Press Club’s 47th annual Excellence in Journalism Awards event, which was live streamed from the San Diego Automotive Museum on October 27.

Among the largest annual competitions in the United States, San Diego’s finest reporters, photographers, writers, artists, and communicators were honored with the region’s top awards.

Water News Network: “timely and accurate information about water issues”

“We’re proud to share this award with our 24 member agencies who provide the majority of the original content on the Water News Network,” said Denise Vedder, public affairs director for the San Diego County Water Authority. “The collaboration with our member agencies and other organizations make possible the timely and accurate information about water issues, projects, and programs that affect 3.3 million people across San Diego County.”

The Water News Network received the following Press Club awards:

Websites, Public Service or Consumer Advocacy Site: First Place, Water News Network

Online/Daily Newspapers, Wildlife/Nature: Second Place, Water News Network, Ed Joyce, “Cooper’s Hawk Chick Gets Special Handling Near Pipeline 5 Project

Online/Daily Newspapers, Wildlife/Nature: Third Place, Water News Network, Kristiene Gong, “Wildlife Protected for New Underground Reservoir Project

Online/Daily Newspapers, Science/Technology/Biotech: Third Place, Water News Network, Ed Joyce, “Baking Skills Used For Repair at Lake Hodges Pumped Storage Facility

Online/Daily Newspapers, Series – Light Subject: Honorable Mention, Water News Network, Ed Joyce, “Water Utility Hero of the Week

Online/Daily Newspapers, Environment: Honorable Mention, Water News Network, Ed Joyce, “Water Year 2020 Begins With Robust Reservoir Storage

Earlier in 2020, the Water News Network was given an EPIC Award as the Best California Public Agency Website by the California Public Information Officers (CAPIO). The CAPIO EPIC Awards recognize the “best of the best” in government communications throughout the state. Winning entries demonstrate the most creative and effective efforts in the areas of communication and marketing campaigns, newsletter production, photography, special events, writing, website development, and video production.

The Water News Network was praised by the CAPIO EPIC Award judges for its initiative in producing original story content with its stakeholders in mind.

This year’s San Diego Press Club awards program drew more than 1,100 entries across multiple media categories. Judges included members of press clubs in San Francisco, Los Angeles, New Orleans, Rochester (New York), Florida, Cleveland, Orange County, Milwaukee, Tulsa, and Alaska.

“The San Diego Press Club Excellence in Journalism Awards celebrates professionals whose research, writing, reporting, and visual skills shed light on newsworthy topics that matter to us all,” said Albert Fulcher, 2020 San Diego Press Club president. “At a time when many Americans distrust the news media, I am proud of our organization’s 450 members and their commitment to truth and fairness with integrity, high standards, and ethical reporting.”

“I am also proud of our success at uniting journalism and public relations professionals while providing career-enhancing programs and networking opportunities for our members,” said Fulcher.

Gary Croucher-Christy Guerin-Jerry Butkiewicz-San Diego County Water Authority Board

Croucher Elected Board Chair of San Diego County Water Authority

New officers for the San Diego County Water Authority’s Board of Directors were elected today, with Gary Croucher starting his two-year term as Board chair on Oct. 1.

Croucher, vice chair of the Board for the past two years as a representative from the Otay Water District, will serve with incoming Vice Chair Christy Guerin, a Board representative from the Olivenhain Municipal Water District, and incoming Secretary Jerry Butkiewicz from the City of San Diego.

Jim Madaffer, who represents the City of San Diego on the Water Authority’s Board, served as chair the past two years. His term ends on Sept. 30.

Collaboration with 24 member agencies ensures plentiful water supply

“The Water Authority is one of our region’s most important institutions, and I’m committed to continuing our long legacy of providing safe and reliable water supplies that sustain 3.3 million people and our $245 billion economy,” said Croucher. “The collaboration with our 24 member agencies is vital to ensure a clean, safe and plentiful water supply for this beautiful place we call home.”

“We are stronger together”

“Looking ahead, Water Authority priorities include assessing the infrastructure necessary to provide water supply reliability for generations to come and leveraging existing infrastructure to increase long-term energy storage. We’re also focused on opportunities to expand partnerships that will benefit our region and the entire Southwest,” Croucher said. “I will also be devoting my personal energy and attention to addressing and resolving concerns two Water Authority member agencies have in seeking detachment from the Water Authority, because I firmly believe we are stronger together.”

He also said that the Water Authority will continue efforts advanced under Madaffer’s leadership to resolve legal disputes over rates with the Metropolitan Water District of Southern California while looking for ways to collaborate with MWD on other issues.

Outgoing Board Chair Madaffer honored

Madaffer, presiding over his last meeting as Board chair, was honored by staff and Board members for his leadership — following on the two-year efforts of his predecessor, Mark Muir, on the rate case litigation, which included securing nearly $500 million dollars from MWD for water supply projects in San Diego County, elimination of illegal charges being imposed on San Diego ratepayers and entry of a final judgment in the 2010 and 2012 cases, and awarding Water Authority almost $45 million. Madaffer also presided over efforts by the Water Authority to minimize rate increases, the development of a new agricultural water rate program to benefit the region’s farmers, and efforts to enhance communication and coordination with member agencies.

New Board Chair is a career firefighter

Incoming Board Chair Croucher joined the Water Authority Board in July 2001 and served as Vice Chair Board for the past two years. He is a member of the agency’s Administrative and Finance Committee and the Legislation and Public Outreach Committee. He’s also chair of the Colorado River Work Group and a member of the MWD Settlement Negotiations Team.

A career firefighter, Croucher retired as an assistant chief for CAL FIRE/San Diego. Croucher is chair of the Border Agencies Fire Council. He is a three-time president of the Otay Water District Board of Directors and former fire chief of the San Miguel Consolidated Fire Protection District. Croucher also serves on the Local Agency Formation Commission’s Borders Committee. He is a past chairman of the Border Agency Fire Council, past president of Southern Area Fire Equipment Research, and he has participated on both state and federal Homeland Security programs.

Guerin is new vice chair

Christy Guerin, the new vice chair, served as Board secretary the past two years, and sits on the Water Authority’s committees for Imported Water and Legislation and Public Outreach, along with the Colorado River Work Group and the MWD Settlement Negotiations Team.

She joined the Board in 2014 representing Olivenhain, where she is a director on the board. Guerin served for a decade with the San Diego County Sheriff’s Department, as mayor of Encinitas from 2002-2006, and as a district director for a member of Congress. She has also served on the SANDAG board, the North County Transit District board and the board of the San Elijo Joint Powers Authority.

Board Secretary Jerry Butkiewicz

Jerry Butkiewicz, the new Board secretary, currently serves as chair of the Water Authority’s Legislation and Public Outreach Committee and sits on the Colorado River Work Group and Water Planning and Environmental committees. He is also one of the Board’s MWD Delegates and serves on the MWD Settlement Negotiation Team He joined the Board in 2016 representing the City of San Diego. Butkiewicz is the former Executive Secretary-Treasurer of the San Diego & Imperial Counties Labor Council.

The Water Authority’s 36-member board, representing 24 retail member water agencies, holds its regular meetings on the fourth Thursday of each month January through October. The November and December meetings are combined, and this year that meeting is November 19. Board meetings have been conducted online since April 2020 due to the coronavirus pandemic and are live-streamed on the Water Authority’s website. Board documents and webcasts of Board meetings are at www.sdcwa.org.

David Drake-Rincon Del Diablo Municipal Water District-Industry Icon

Rincon del Diablo MWD’s David Drake Honored with Industry Icon Award

David Drake, Treasurer of the Rincon del Diablo Municipal Water District Board of Directors, was recently recognized with the 2020 Industry Icon Award by Water and Wastes Digest, an industry-related technical magazine which covers breaking news and new developments in water and wastewater products, projects, and technology.

The award, which is open to engineers, consultants, equipment manufacturers, designers, administrators or other water and wastewater professionals, recognizes an individual’s passion for the water and wastewater treatment industry, dedication beyond normal work hours, and compassion for their local community.

A long-time resident of Escondido and the Vice President of Hadronex, Drake was first appointed in 2006 to the Rincon del Diablo Municipal Water District Board of Directors and has served four consecutive terms of service.

Industry Icon – 30 year career in the water and wastewater industry

Drake, along with his business partner, Greg Quist, started Hadronex Inc., also known as SmartCover Systems, with a dedication to the development of a solution that promised to provide reliable wastewater collection system visibility.  This led to a collaborative design of the first real-time remote monitoring system designed specifically to prevent sewer spills. Today, many wastewater utilities have come to depend on SmartCover for proactive predictions and notifications to help prevent sewer overflows.

“I was so surprised and very honored to receive Water & Wastes Digest’s Industry Icon award,” said Drake. “This award would not have been possible without support from my business associates and colleagues. Thank you to the teams at SmartCover, Rincon del Diablo Municipal Water District, and California Joint Powers Insurance Authority who supported and motivated me to reach my goals.”

Serving as a mentor to those in the water and waste water communities as well as the community in which he lives, Drake says that there are three components to successfully reach an end goal: Attack the problem – not the people; assume you don’t have all the answers; and, give people a mission.

Problem solving genius

“Rincon Water is fortunate to have David Drake on its Board of Directors,” said Diana Towne, a member of the Rincon’s Board of Directors.  “David is a one-of-a-kind, think outside the box, problem solving genius with an unfeigned interest in listening to what everyone has to say.  He is not just an icon in the water and wastewater business, he is a dedicated, honorable public servant.”

With an electrical engineering degree from the California Institute of Technology and a Master of Science Degree in electrical engineering from the University of Southern California, Drake started working in the water industry in 1990 as a City of Escondido representative with the San Diego County Water Authority. In 2002, Drake became the Vice President of Engineering for PointSource Technologies where he managed the real-time detection of microorganisms.

In addition to serving as Rincon Water’s Board Treasurer, Drake is also on the Fire/Emergency preparedness Committee, Sewer Committee, and the Audit Committee. He also serves on the Association of California Water Agencies’ Energy Committee, is Rincon Water’s representative to the ACWA Joint Powers Insurance Authority and is on the ACWA/JPIA Worker’s Compensation Committee.

SmartCover-David Drake-Rincon del Diablo Municipal Water District

Rincon del Diablo Municipal Water District Board of Directors Treasurer David Drake (R) with his SmartCover Systems business partner Greg Quist (L). Photo: Alicia Jeanne Photography

A firefighter prepares to access the Meadowlark Reclamation Facility as part of confined space training drills conducted with the Vallecitos Water District. Photo: Vallecitos Water District

Vallecitos Water District Recognized for Best Safety Practices

Vallecitos Water District was among 16 California water agencies honored by the Association of California Water Agencies Joint Powers Insurance Authority with the H.R. LaBounty Safety Award.

Vallecitos won its award for its Confined Space Rescue Training coordinated with several regional fire agencies in November 2019.

Vallecitos Water District wanted to heighten safety awareness and improve procedures in its confined space entry and rescue during real-world situations. It took on a high level of coordination to bring in fire department personnel to conduct 12 days of joint training.

Firefighters are briefed on scene at the Meadowlark Reclamation Facility as part of confined space training drills conducted with the Vallecitos Water District. Photo: Vallecitos Water District safety practices

Firefighters are briefed on scene at the Meadowlark Reclamation Facility as part of confined space training drills conducted with the Vallecitos Water District. Photo: Vallecitos Water District

As a result of training, personnel were able to reduce potential hazards conducting entry into confined spaces, perform personnel rescues, and better manage hazardous materials present (gaseous chlorine).

“Because of our program, Vallecitos Water District and fire department personnel were able to increase interoperability and familiarity of each others’ technical rescue equipment,” said Trisha Woolslayer, risk management supervisor.

Safety award promotes safe water workplace practices

Wastewater Treatment Plant Supervisor Dawn McDougle, Senior Wastewater Treatment Plant Operator Matt Wiese, Wastewater Treatment Plant Operators II Chris Deering, Ivan Murguia, Arturo Sanchez, and Marc Smith, Safety Technician Anette Longville, and Public Information Officer Alicia Yerman were recognized for their roles in organizing and conducting the training. All 13 members of the Vallecitos Water District Wastewater Collection System Crew participated in the training.

Fire department crews participating were from the cities of Carlsbad, San Marcos, Del Mar, Vista, Escondido, Oceanside, Encinitas, Solana Beach, Rancho Santa Fe, Valley Center, and crews from North County Fire (Fallbrook), San Pasqual, Rincon, and Camp Pendleton.

The H.R. LaBounty Safety Award Program is designed for all JPIA members as a way to promote safe workplace behavior and operations practices while rewarding those employees who demonstrate safe behavior, take part in recognizable proactive activities, or participate in risk-reducing actions. It gives members another way to foster a safety culture that reduces the potential for losses.

The Ramona Municipal Water District and the Sweetwater Authority were also recognized among state water agencies for their safety initiatives.

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Water Utility Hero of the Week-Otay Water District-Essential Workers

Water Utility Hero of the Week, Dana Gutierrez, Otay Water District

Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Dana Gutierrez, Otay Water District Customer Service Representative II, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Dana Gutierrez

Job/Agency: Otay Water District Customer Service Representative II

How did you become interested in working in the water industry?

After several years working in a call center environment, it was time for a change in my career path. I had read a posting in a local publication for a customer service position with Otay and decided to test my luck. I was fortunate. Although there is so much more to absorb in the water industry, I was able to bring my customer service skills to a whole new level. The staff was so friendly and knowledgeable that I had no problems intercepting the traditions and behaviors of the District.

How has your job changed during the pandemic?

Soon after the pandemic began, our lobby shut down and all staff was sent to work from home. It has been a major adjustment, but our IT staff has done an excellent job in providing us with the equipment and tools needed to complete our daily responsibilities. We are on a rotating schedule now, with only 2-3 reps in our office at a time while the rest of us work from home. We can communicate with one another via text, email, phone, or a video chat.

How are you keeping safe?

Otay has done an excellent job in providing staff with safety aids and tips on how to endure this pandemic. We have temperature kiosks in which we must have a temp scan prior to reporting to the building. The District has also installed several hand sanitizing stations and provided masks and gloves to staff when dealing with the public. While at home, it’s a simple practice of follow the guidelines and recommendations of the CDC.

What are you most looking forward to after the crisis ends?

It would be nice to be normal again. Just being able to socialize with family and friends again without the partition.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

Water Utility Hero of the Week-Sandra Louis-Essential Workers

Water Utility Hero of the Week, Sandra Louis, San Diego County Water Authority

Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Sandra Louis, San Diego County Water Authority Receptionist, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Sandra Louis

Job/Agency: San Diego County Water Authority Receptionist

How did you become interested in working in the water industry?

I just had my second baby in March 2006 and I tried to be a stay-at-home mom, but I was restless. I applied with Volt Temp Services and was sent to work in a temporary, one month job as a receptionist for the Water Authority.  My one month was extended for another six months. Then, I applied for the full-time staff receptionist position in December 2006 and got the job. So, I would say the water industry was interested in me.

How has your job changed during the pandemic?

I miss my co-workers, since most of the Water Authority staff are working remotely. Our main office in Kearny Mesa is closed to the public and delivery drivers have to buzz me from the outside before dropping packages at the front door. New safety protocols are in place for staff coming to the office, including temperature checks before entering the building. One change is that all staff entering the building now have to sign-in with me at the front desk and check out when they leave. Another change is the front reception desk where I work is now surrounded by clear, plexiglass shield barriers, also part of our pandemic safety protocols.

Sandra Louis-Water Utility Hero of the Week-San Diego County Water Authority

The San Diego County Water Authority reception desk, where Sandra Louis works, is surrounded by clear, plexiglass shield barriers, part of the safety protocols due to the coronavirus pandemic. Photo: San Diego County Water Authority

How are you keeping safe?

Wearing my face mask, washing my hands a lot more, cleaning the work area, and checking my temperature before coming into the building.

What are you most looking forward to after the crisis ends?

Spending time with my elder aunties and uncles, going to church, and going to events.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by the San Diego County Water Authority and employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

Oceanside city leaders and water experts placed a giant Google Maps “location pin” into the ground at the San Luis Rey Water Reclamation Facility in February, which officially marked the new recycled water project on the map. Photo: San Diego County Water Authority Oceanside wins

City of Oceanside Wins WateReuse Award of Excellence

The City of Oceanside received an Award of Excellence during the WateReuse Association virtual conference in June 2020. Oceanside received the Recycled Water Agency of the Year for small systems, which recognizes an agency that has developed recycled water, on a significant level, as an alternative water source within their service area, regionally, or statewide.

The development of water reuse programs addresses a variety of challenges currently faced by the City. Today, Oceanside imports most of its water from the Sacramento Bay Delta and the Colorado River, both of which are hundreds of miles away. In order to gain greater water-independence, the Oceanside City Council set a goal of a 50% local water supply by 2030. After almost a decade of regional and local planning efforts, the City of Oceanside has developed a comprehensive water reuse program including expanding water recycling and advanced water purification. The planning efforts have taken place since 2010 and have laid the groundwork for the City’s recycled water and potable reuse programs.

“The City of Oceanside is proud to receive the Recycled Water Agency of the Year Award,” said Cari Dale, City of Oceanside water utilities director. “Our staff works hard to ensure the City continues to increase our local water supply reliability and provide multiple benefits to our residents and businesses by reusing our water resources to their fullest potential.”

70 million gallons of recycled water distributed yearly

Pure Water Oceanside Groundbreaking-February 2020-Water News Network-SDCWA

Construction is underway for the $67 million Pure Water Oceanside project, which is scheduled to be completed in 2021. Photo: San Diego County Water Authority

The City of Oceanside has 1.2 miles of recycled pipeline that distributed nearly 70 million gallons (236-acre feet) per year. The distribution system currently supplies recycled water to the Oceanside Municipal Golf Course, Goat Hills Golf Course, and El Corazon Sport Complex.

Oceanside is currently expanding its recycled water system in two phases. Phase 1 will add approximately seven miles of distribution pipelines and approximately 10 miles of additional distribution pipelines will be added for Phase 2. Recycled water customers will include commercial users with significant irrigation demands for landscaping such as golf courses, HOAs, City parks, as well as industrial and agricultural customers.

Pure Water Oceanside

The City is also pursuing an advanced water purification project called Pure Water Oceanside. The project will create between 3 to 5 million gallons a day of high-quality drinking water that is clean, safe, drought-proof, and exceptionally pure.

Purified water, like the water created through Pure Water Oceanside, starts with recycled water that is further treated through proven advanced water purification processes to create clean and safe drinking water. The water purification process uses state-of-the-art purification steps that replicates and accelerates nature’s natural recycling process. Scheduled to be completed by the end of 2021, Pure Water Oceanside will be the first operating advanced water purification facility in San Diego County.

Through the expansion of recycled water and the development of Pure Water Oceanside, Oceanside has demonstrated leadership, creativity, and persistence in the development of a comprehensive water reuse program. Oceanside is well on its way to meet the City Council’s goal of 50% local water supply by 2030. By 2023 33% of Oceanside’s water supply will be local, which will increase to 56% by 2030.

Emily Fleming-Padre Dam MWD-Water Utility Hero of the Week-Essential Workers

Water Utility Hero of the Week: Emily Fleming, Padre Dam Municipal Water District

Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Emily Fleming, Padre Dam Municipal Water District Customer Service Representative, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Emily Fleming

Job/Agency: Padre Dam Municipal Water District Customer Service Representative

How did you become interested in working in the water industry?

Nearly ten years ago, after a long and successful career in retail banking, I fell victim to a series of armed robberies over a two-year period. These violent encounters took a toll and made me seriously consider a career change. A conversation with an acquaintance led me to explore the possibility of working at Padre Dam. There was so much to learn about the water industry, however the staff and management at Padre Dam made me feel right at home and they were supportive during the entire process. Working with the public and providing the best customer service possible is second nature to me. I strive to make each encounter personal and informative.

How has your job changed during the pandemic?

Not long after the pandemic started we began alternating work schedules in the Customer Service Department. Some people work from home, and we have a minimal staff at the administrative office. Our IT staff did a phenomenal job of ensuring we had everything we needed to work from home. To most of our customers, the transition has been seamless. We have worked out most of the bugs since then and now it has become second nature to our department.

How are you keeping safe?

My husband does all the grocery shopping for the family and I so appreciate that, it minimizes the exposure for me. Padre Dam meets all the safety requirements and more when I’m not working from home. We like to support the mom and pop shops so we order food to go now and then. Finally yet equally important, I wear my mask and wash my hands regularly to protect my friends and family.

What are you most looking forward to after the crisis ends?

I get emotional when I talk about this one. I became a grandmother on February 26, 2020, to a beautiful baby boy.  He was only 3 weeks old when the shutdowns started. Although his parents are great about sending pictures and videos, it is not quite the same. I am most looking forward to holding him, and watching him grow and play without the fear of getting sick. I cannot wait!

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

EPIC Award-CAPIO-San Diego County Water Authority-Water News Network

Water News Network Named Best California Public Agency Website

The Water News Network website has been named “Best Website” among California public agencies for 2020 in the California Public Information Officers EPIC Awards competition.

The CAPIO EPIC Awards recognize the “best of the best” in government communications throughout the state. Winning entries demonstrate the most creative and effective efforts in the areas of communication and marketing campaigns, newsletter production, photography, special events, writing, website development and video production.

Original news content praised by judges

The Water News Network received praise from competition judges for keeping all stakeholders in mind when creating the website, and for its initiative in producing original story content and photos. Other finalists in the Best Website/App category were the City of Santa Clara for its SantaClaraCA.gov website redesign; and Contra Costa County for its ‘Virtual Office’ entry.

“Over the past two years, the Water News Network has become a timely and reliable source of news and information about a variety of water issues, projects and programs affecting more than 3.3 million people across San Diego County,” said Water Authority Public Affairs Director Denise Vedder. “We’re proud to collaborate with our member agencies on this and other outreach and education efforts about region’s most precious natural resource.”

EPIC Award for Best Website/App revealed in package

In lieu of an awards ceremony, trophies were mailed to the winning entrants with results revealed upon being opened in 2020 due to the coronavirus pandemic. Photo: CAPIO

In lieu of an awards ceremony, trophies were mailed to the winning entrants with results revealed upon being opened in 2020 due to the coronavirus pandemic. Photo: CAPIO

The EPIC Awards honor work that transcends innovation and craft, work that made a lasting impact, providing an equal chance of winning to all entrants regardless of company or agency size and project budget.

Entries are assessed on research and planning efforts that display an understanding of audience objectives and needs for information; development and execution; and how successfully the entrant organization achieves its objectives.

This year’s CAPIO EPIC Awards program drew a record number of 275 entries in all categories from throughout the state of California.

The Water News Network has also won the Best Public Service or Consumer Advocacy Website category for the past two years in the San Diego Press Club‘s Annual Excellence in Journalism Awards.

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