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Water Utility Hero of the Week-Michelle McMahon-Olivenhain MWD

Water Utility Hero of the Week: Michelle McMahon, Olivenhain MWD

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Michelle McMahon, Olivenhain Municipal Water District IT Coordinator, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Michelle McMahon

Job/Agency: Olivenhain Municipal Water District IT Coordinator

How did you become interested in working in the water industry?

I worked long hours in a previous career, feeling unappreciated, and heard that OMWD was a great place to work. Best professional change I ever made! I feel that my work has a positive impact within OMWD. What I do matters to the people I support and the ratepayers we serve. It has been good for my work/life balance.

How has your job changed during the pandemic?

Things got crazier. Then it calmed down as it settled into the new normal. Equipment became difficult to purchase. Deliveries, especially those coming from China (computers and their components), took what felt like a lifetime. Purchasing, programming, deploying equipment, and training end-users were a priority. Everything was (and still is) sanitized repeatedly. Remote support has become prominent, even for users located on-site. End users are more understanding of what it takes to make their computers, cell phones, tablets, and desk phones working properly.

How are you keeping safe?

I have acquired a collection of nearly 100 personal masks and a dozen OMWD masks! I have hand sanitizer and alcohol wipes easily accessible. OMWD has placed these items throughout for everyone’s use. I try to help people remotely from my computer whenever possible. I disinfect my workspace each day and other workstations with every support call.

What are you most looking forward to after the crisis ends?

I look forward to the new normal. I am curious what the “new normal” will be. This really is an unprecedented time. I think it will be a hybrid of “before the pandemic” and “during the pandemic” for some time, perhaps years. I look forward to spending time with friends, sharing their joy of finally returning to work, and being free to get my hair or nails done whenever I would like!

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

Water Utility Hero of the Week-Phil Stevens-Primary-Padre Dam MWD

Water Utility Hero of the Week, Phil Stevens, Padre Dam MWD

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Phil Stevens, Padre Dam Municipal Water District Senior Lab Analyst, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Phil Stevens

Job/Agency: Padre Dam Municipal Water District Senior Lab Analyst

How did you become interested in working in the water industry?

After serving in the military, I decided to attend college majoring in Biology. Upon graduation, I began searching for a field that is intellectually challenging, has an important role in the community, and contributes a positive impact in the environment. I found a job announcement for a laboratory analyst at Padre Dam Municipal Water District. I was not very familiar with the water industry at the time, but after doing further research it seemed like it would be a great fit for me. I have now been in this field for 18 years and still find this career very rewarding.

How has your job changed during the pandemic?

As one would imagine, work done in a water quality laboratory cannot be done remotely. There have been staffing challenges when a member of the lab staff cannot come into work due to potential COVID-19 exposure or caring for a family member. Early on in the pandemic we also found it hard to get some of the supplies we needed.

How are you keeping safe?

I am keeping safe by following the health guidelines that have been established. My coworkers and I wear a mask and practice social distancing at all times and do our best to stay safe outside of work.

What are you most looking forward to after the crisis ends?

I miss my family and close friends very much and cannot wait to spend time with them. I am also looking forward to attending my children’s sporting events.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

Water Utility Hero of the Week-Otay Water District-primary

Water Utility Hero of the Week, Matthew Carriveau, Otay Water District

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Matthew Carriveau, Otay Water District Customer Pump Mechanic I, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Matthew Carriveau

Job/Agency: Otay Water District Pump Mechanic I

How did you become interested in working in the water industry?

When I was in the U.S. Navy I worked on distilling units turning seawater into drinking water. I really enjoyed operating and maintaining that equipment so I was open to a career that involved similar work.

How has your job changed during the pandemic?

My partner and I drive separate vehicles and we wear masks. Our meetings involve Zoom and take place on the computer.

How are you keeping safe?

I wash my hands a lot more and try to stay away from other people as much as possible.

What are you most looking forward to after the crisis ends?

I look forward to travelling around the country. I have had to cancel 3 or 4 trips that I had planned due to COVID-19 restrictions. My wife and I want to go back to Kauai and that will probably be our first destination when travelling becomes safer.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

Litsa Tzotzolis-Water Utility Hero of the Week-Essential workers

Water Utility Hero of the Week, Litsa Tzotzolis, San Diego County Water Authority

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Litsa Tzotzolis, San Diego County Water Authority Public Affairs Representative, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Litsa Tzotzolis

Job/Agency: San Diego County Water Authority Public Affairs Representative

How did you become interested in working in the water industry?

I always wanted to work for a  governmental organization. When moving back to the U.S. in 2010, I discovered a website that promoted government jobs. I saw that the Water Authority was hiring and they were looking for someone that had my skills and I applied. Working for a governmental organization impacts the lives of others and I wanted to impact the lives of others. At the Water Authority, we provide water to people, so it is public service work.  I worked at San Diego State University for nearly four years before coming to the Water Authority. Like working for water, at the university I was able to impact the lives of students in a positive way.

How has your job changed during the pandemic?

Not much, 100% of my job is done on the computer. The only thing that has changed is the way I interact with colleagues. We have moved to interacting virtually. I connect with colleagues through Microsoft Teams which I am able to train and advise them on graphic matters.

How are you keeping safe?

I’m usually always home and only go out to walk, play tennis or grocery shop. I try to exercise daily, eat home cooked meals, eat as many fruits and vegetables as I can.

What are you most looking forward to after the crisis ends?

To go visit family in Chicago, Italy and Greece.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by the San Diego County Water Authority and employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

Water Utility Hero of the Week-Otay Water District-Essential Workers

Water Utility Hero of the Week, Dana Gutierrez, Otay Water District

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Dana Gutierrez, Otay Water District Customer Service Representative II, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Dana Gutierrez

Job/Agency: Otay Water District Customer Service Representative II

How did you become interested in working in the water industry?

After several years working in a call center environment, it was time for a change in my career path. I had read a posting in a local publication for a customer service position with Otay and decided to test my luck. I was fortunate. Although there is so much more to absorb in the water industry, I was able to bring my customer service skills to a whole new level. The staff was so friendly and knowledgeable that I had no problems intercepting the traditions and behaviors of the District.

How has your job changed during the pandemic?

Soon after the pandemic began, our lobby shut down and all staff was sent to work from home. It has been a major adjustment, but our IT staff has done an excellent job in providing us with the equipment and tools needed to complete our daily responsibilities. We are on a rotating schedule now, with only 2-3 reps in our office at a time while the rest of us work from home. We can communicate with one another via text, email, phone, or a video chat.

How are you keeping safe?

Otay has done an excellent job in providing staff with safety aids and tips on how to endure this pandemic. We have temperature kiosks in which we must have a temp scan prior to reporting to the building. The District has also installed several hand sanitizing stations and provided masks and gloves to staff when dealing with the public. While at home, it’s a simple practice of follow the guidelines and recommendations of the CDC.

What are you most looking forward to after the crisis ends?

It would be nice to be normal again. Just being able to socialize with family and friends again without the partition.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

Water Utility Hero of the Week-Sandra Louis-Essential Workers

Water Utility Hero of the Week, Sandra Louis, San Diego County Water Authority

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Sandra Louis, San Diego County Water Authority Receptionist, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Sandra Louis

Job/Agency: San Diego County Water Authority Receptionist

How did you become interested in working in the water industry?

I just had my second baby in March 2006 and I tried to be a stay-at-home mom, but I was restless. I applied with Volt Temp Services and was sent to work in a temporary, one month job as a receptionist for the Water Authority.  My one month was extended for another six months. Then, I applied for the full-time staff receptionist position in December 2006 and got the job. So, I would say the water industry was interested in me.

How has your job changed during the pandemic?

I miss my co-workers, since most of the Water Authority staff are working remotely. Our main office in Kearny Mesa is closed to the public and delivery drivers have to buzz me from the outside before dropping packages at the front door. New safety protocols are in place for staff coming to the office, including temperature checks before entering the building. One change is that all staff entering the building now have to sign-in with me at the front desk and check out when they leave. Another change is the front reception desk where I work is now surrounded by clear, plexiglass shield barriers, also part of our pandemic safety protocols.

Sandra Louis-Water Utility Hero of the Week-San Diego County Water Authority

The San Diego County Water Authority reception desk, where Sandra Louis works, is surrounded by clear, plexiglass shield barriers, part of the safety protocols due to the coronavirus pandemic. Photo: San Diego County Water Authority

How are you keeping safe?

Wearing my face mask, washing my hands a lot more, cleaning the work area, and checking my temperature before coming into the building.

What are you most looking forward to after the crisis ends?

Spending time with my elder aunties and uncles, going to church, and going to events.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by the San Diego County Water Authority and employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

Emily Fleming-Padre Dam MWD-Water Utility Hero of the Week-Essential Workers

Water Utility Hero of the Week: Emily Fleming, Padre Dam Municipal Water District

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Emily Fleming, Padre Dam Municipal Water District Customer Service Representative, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Emily Fleming

Job/Agency: Padre Dam Municipal Water District Customer Service Representative

How did you become interested in working in the water industry?

Nearly ten years ago, after a long and successful career in retail banking, I fell victim to a series of armed robberies over a two-year period. These violent encounters took a toll and made me seriously consider a career change. A conversation with an acquaintance led me to explore the possibility of working at Padre Dam. There was so much to learn about the water industry, however the staff and management at Padre Dam made me feel right at home and they were supportive during the entire process. Working with the public and providing the best customer service possible is second nature to me. I strive to make each encounter personal and informative.

How has your job changed during the pandemic?

Not long after the pandemic started we began alternating work schedules in the Customer Service Department. Some people work from home, and we have a minimal staff at the administrative office. Our IT staff did a phenomenal job of ensuring we had everything we needed to work from home. To most of our customers, the transition has been seamless. We have worked out most of the bugs since then and now it has become second nature to our department.

How are you keeping safe?

My husband does all the grocery shopping for the family and I so appreciate that, it minimizes the exposure for me. Padre Dam meets all the safety requirements and more when I’m not working from home. We like to support the mom and pop shops so we order food to go now and then. Finally yet equally important, I wear my mask and wash my hands regularly to protect my friends and family.

What are you most looking forward to after the crisis ends?

I get emotional when I talk about this one. I became a grandmother on February 26, 2020, to a beautiful baby boy.  He was only 3 weeks old when the shutdowns started. Although his parents are great about sending pictures and videos, it is not quite the same. I am most looking forward to holding him, and watching him grow and play without the fear of getting sick. I cannot wait!

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

Water Utility Hero of the Week-Santa Fe Irrigation District-LaMont Foster

Water Utility Hero of the Week: LaMont Foster, Santa Fe Irrigation District

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. LaMont Foster, Santa Fe Irrigation District Utility Worker I, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: LaMont Foster

Job/Agency: Santa Fe Irrigation District Utility Worker I

How did you become interested in working in the water industry?

I’ve had a few careers before working here at Santa Fe. After being laid off from a job I was at for more than 20 years, I was working as a bus driver for a school district. Someone had mentioned the water and wastewater internship managed by the San Diego County Water Authority. I applied and was accepted and worked with some great people at Otay and Helix and transitioned to a full-time job at SFID. I really enjoy working in the water industry. Water puts everyone on the same level. We all need it, and we all appreciate it even more when there is a problem getting it.

How has your job changed during the pandemic?

We used to drive around in crews of two together, but we drive separately now. We are also moving around the building a little differently and changing reporting times so there are fewer people in one place at a time, but other than that, the work is the same. We respond to customer concerns, fix what needs to be fixed and keep our maintenance schedule.

How are you keeping safe?

I’ve got some high-risk people in my family, so I am doing what I can to limit my exposure to people and going places. Just me and the family at the house and I am always sure to mask up. It’s important.

What are you most looking forward to after the crisis ends?

My life isn’t all that much different, but I really look forward to taking my wife and son out for a nice meal and enjoying ourselves. Not be worried or anxious about the people around me. I am really looking forward to that.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

City of Escondido Wastewater Treatment Plant Operator Carrie Selby is among a growing number of women working in water and wastewater industry careers. Photo: City of Escondido

Water Utility Hero of the Week: Carrie Selby, City of Escondido

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Carrie Selby, City of Escondido Wastewater Treatment Plant Operator, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Carrie Selby

Job/Agency: City of Escondido Wastewater Treatment Plant Operator

How did you become interested in working in the water industry?

I worked security at Lake Skinner for MWD in 2002, and very much wanted to advance my career but was not sure how. Until, I came across a flyer for an operator position. This interested me, so I asked one of the operators who worked there, how to get into the field. He provided me some materials and this immediately peaked my interest. I ended up applying at another agency and was hired as an Operator-In-Training. Eighteen years later, I am still in the field and currently hold a Grade 3 Certification.

How has your job changed during the pandemic?

Although we regularly practiced extremely good hygiene at the plant. We now have taken extra precautions such as, wearing facemasks, and maintaining social distancing. Temperature stations are now our new norm. We have to take our temperature prior to starting our shift.

How are you keeping safe?

I come to work in proper attire and practice extra sanitizing precautions. I always make sure to change out of anything that I wear at work prior to going home.

What are you most looking forward to after the crisis ends?

I am looking forward to getting back to traveling and adventuring out to some hiking trails. Nature is fuel to my soul! I also look forward to spending time with family.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map

City of Oceanside-Ron Lutge-Water Utility Hero of the Week-Essential Workers

Water Utility Hero of the Week: Ron Lutge, City of Oceanside

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Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Ron Lutge, City of Oceanside Chief Plant Operator, is the Water Utility Hero of the Week.

Water Utility Hero of the Week: Ron Lutge

Job/Agency: City of Oceanside Chief Plant Operator

How did you become interested in working in the water industry?

I became interested in the water industry in a round-about way. After leaving the military, I found it difficult to find work that was both mentally stimulating and challenging. I was looking for something that would allow me to work at an operational tempo I was used to. I definitely wasn’t looking for anything easy or slowed paced. At the time I was working at the General Electric aircraft engine overhaul facility in Ontario. Unfortunately, that industry proved to be unstable and did not offer a promising career. While searching for something new, I found Oceanside had a couple of openings for office workers. Since I had some experience working with spreadsheets and databases, I was offered a position in the water department. I figured this would keep me employed while I looked for something different. I soon discovered there were many disciplines within the water industry. I soon began researching career options in the water industry. Inspiration came from the supervisor I was working for at the time. I sat down with him and asked what were the requirements necessary to become an operator. I also received encouragement from the operators I came in contact with on a daily basis. That’s all it took. After that, I hit the ground running and have never looked back. The water profession is honorable, rewarding, and has offered me everything I have been looking for in a career – just like the military – another opportunity to continue being of service to others. And isn’t that what we as water professionals are here for – to be of service?

How has your job changed during the pandemic?

My personal day-to-day routine hasn’t really changed; I’m always busy. However, given the current health crisis we are all in, it has made me keenly aware of just how important it is to ensure our team is being taken care of, staying safe and healthy, and doing everything we can to ensure our facility stays operational to provide water to the residents of Oceanside without interruption. Because we operate our facility 24 hours a day, coupled with having a very small staff, we cannot work from home or implement rotating or staggered shifts. Everyone has to be ready, prepared, and available to work.

How are you keeping safe?

By following the guidance recommended by health officials to limit exposure in public, at work and home: social distancing, face coverings, sanitizing, washing hands, etc. By practicing these simple protocols we keep each other safe and minimize ourselves or others getting sick.

What are you most looking forward to after the crisis ends?

A return to some semblance of normalcy – whatever that may be.

The Water Utility Hero of the Week highlights essential work performed during the COVID-19 pandemic by employees of the San Diego County Water Authority’s 24 member agencies.

San Diego County Water Authority Member Agency Map