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Wastewater Collection System Worker II Jesse Halbig explain how the crew put a remote camera into the sewer system to inspect the condition of the sewer pipes. Photo: Vallecitos Water District Water Academy

Vallecitos WD Water Academy Draws A Crowd

Vallecitos Water District (VWD) customers got a first-hand look at what it takes to operate their water and wastewater systems at a Water Academy Tour hosted on November 2. Forty-six customers participated in the day-long program.

Wastewater Treatment Plant Supervisor Matt Wiese explains how staff monitor functions at the Meadowlark Water Reclamation Facility. Photo: Vallecitos Water District Water Academy

Wastewater Treatment Plant Supervisor Matt Wiese explains how staff monitor functions at the Meadowlark Water Reclamation Facility. Photo: Vallecitos Water District

After being welcomed by VWD General Manager Glenn Pruim and Assistant General Manager James Gumpel with an overview of the District, certified water and wastewater specialists took Water Academy participants through tours of the Sustainable Demonstration Garden and its water meters, its equipment and water operations control room, the Twin Oaks Reservoirs and the Meadowlark Water Reclamation Facility.

Other tour highlights include demonstrations of specialized equipment used by the District’s water professionals, and a visit to the Water Operations Department’s computerized control room to see how the District ensures that the drinking water is safe.

At the Sustainable Demonstration Garden, participants learned about conservation techniques for their landscaping.

At all stops, customers had the opportunity to have their questions answered by staff and District board members, including at a group lunch.

Reservoir, Reclamation Facility Tours A Highlight

Water Systems Operator II Toby Luna demonstrates how water is tested. Photo: Vallecitos Water District Water Academy

Water Systems Operator II Toby Luna demonstrates how water is tested. Photo: Vallecitos Water District

Participants boarded a chartered bus for a first-hand look at the District’s 33-million-gallon and 40-million-gallon capacity Twin Oaks Reservoirs, currently said to be the largest of their kind in the world. The grand finale of the tour is a visit to the District’s Meadowlark Water Reclamation Facility in Carlsbad, capable of recycling up to 74% of the wastewater generated in its service area. At this facility, participants learned how microorganisms help clean the water and see how recent plant upgrades to increase capacity benefit the community by lowering the overall demand for water.

“It’s a privilege for our team of certified water and wastewater specialists to provide Vallecitos Water District customers a first-hand look at what it takes to operate the Vallecitos Water District and provide reliable, exceptional, and sustainable water and wastewater service to the more than 100,000 residents in our service area,” said Chris Robbins, VWD Public Information/Conservation Supervisor.

 

 

 

Community Outreach Makes Challenging Infrastructure Update a ‘Walk in the Park’

In its efforts to maintain its critical infrastructure, the Vallecitos Water District undertook a challenging update to a wastewater system pipeline constrained by its precarious location.

our hundred community members took tours of the five-step water purification process at the Demonstration Facilities. Photo: City of San Diego

Awards Recognize Water Agency Outreach and Education Efforts

The San Diego/Imperial Counties Chapter of the Public Relations Society of America recognized the San Diego County Water Authority and three regional member water agencies for exceptional work in public outreach and education efforts at its annual Bernays Awards ceremonies on Nov. 7.

The initiatives are designed to inform stakeholders and ratepayers about initiatives ensuring a safe and reliable water supply.

Water agency outreach and communication programs supporting the region’s projects using proven water purification technology to purify recycled water to create new local sources of high-quality drinking water won multiple honors.

The Water Authority’s informative “Brought To You By Water” video series, highlighting the importance of water reliability to the region’s economy, also won recognition.

Visitors learn about technology used to purify and recycle water at Pure Water Oceanside open house outreach events. Photo: City of Oceanside Water agency outreach

Visitors learn about the technology used to purify and recycle water at Pure Water Oceanside open house outreach events. Photo: City of Oceanside

The City of Oceanside won in three categories for Pure Water Oceanside:

Bronze Award of Excellence, Research/Evaluation

“Research Makes a Difference.” Pure Water Oceanside, City of Oceanside, and NV5 Inc.

Bronze Award of Excellence, Community Relations, Nonprofit/Government/Association

Pure Water Oceanside, City of Oceanside, and NV5 Inc.

Silver Award of Merit, Events, and Observances (7 days or fewer, Nonprofit/Government/Association)

“Pure Water Oceanside – World of Water,” City of Oceanside and NV5 Inc.

“Providing our water customers with quality and creative communications is a cornerstone of our transparency efforts,” said Cari Dale, water utilities director for the City of Oceanside. “By being recognized by PRSA for our passion, creativity and innovative methods to communicate about Pure Water Oceanside – a program that will provide a new, local source of high-quality drinking water as soon as 2021 – our public outreach work is validated in bringing such an important and beneficial project to Oceanside.”

Visitors to the East County Water Festival on Sept. 8 can t, tour the East County Advanced Water Purification Demonstration Facility. Photo: Courtesy Padre Dam MWDVisitors to the East County Water Festival on Sept. 8 tour the East County Advanced Water Purification Demonstration Facility. Photo: Courtesy Padre Dam MWD

The East County Advanced Water Purification Program, which includes the Padre Dam Municipal Water District, City of El Cajon, County of San Diego, won with NV5 in two categories for its East County Water Festival. It received an Award of Excellence in the Creative Tactics category and was also named a “Best of Show” winner among all Bronze entries.

“As a public entity of the communities we serve, it is imperative that we communicate effectively the benefit and need of key water projects,” said Melissa McChesney, communications manager for the Padre Dam Municipal Water District. “Our outreach team has done an outstanding job sharing with our communities the importance of the East County Advanced Water Purification Project. I am thrilled to see this essential work recognized by PRSA.”

Attendees enjoyed a variety of family-friendly activities at the third annual Pure Water Day. Photo: City of San Diego

Attendees enjoyed a variety of family-friendly activities at the third annual Pure Water Day. Photo: City of San Diego

The City of San Diego won a Bronze Award of Excellence for its Community Outreach in the Nonprofit/Government/Association category for its work on behalf of Pure Water San Diego’s Phase 1.

“The City of San Diego and Katz & Associates were pleased to have Pure Water San Diego’s community outreach efforts recognized by PRSA,” said Amy Dorman, deputy director, Pure Water Operations. “The Pure Water San Diego team formed community-specific working groups to gather informed feedback on how to avoid or minimize construction impacts from future Pure Water pipelines.”

The Water Authority’s regional outreach and education program, “Brought to You by Water,” was recognized with several awards.

The B2UbyH2O program was designed to expand Water Authority relationships and help stakeholders across the region recognize the critical value of safe and reliable water supplies for our economy and quality of life.

The program won Bronze Bernays Awards in the Video/Video Program and Creative Tactics categories for a series of videos featuring local leaders discussing the importance of water to their business or industry.

The series also won Silver Bernays awards in the Public Service category and the Reputation/Brand Management category.

Denise Vedder, director of the Water Authority Public Outreach and Conservation Department, was honored as the Public Relations Professional of the Year for the PRSA San Diego/Imperial Counties chapter. The honor is presented each year to a public relations practitioner who shows dedication to bettering the public relations field through innovative thinking and successful planning.

Past winners include Diana Lucero, director of marketing and public relations, San Diego County Regional Airport Authority and Chris Wahl, president, Southwest Strategies.

Vallecitos Water District Senior Construction Systems Worker Steven Klein hosts the latest "Work We Do" video, describing his team working on a valve replacement. Photo: Vallecitos Water District

Vallecitos Water District ‘Work We Do’ Videos Connect With Community

The Vallecitos Water District is moving beyond traditional bill mailers and tri-fold brochures to communicate with its customers in a more effective and dynamic way by using video.

Vallecitos Board President Hal Martin conceived the idea to create “Work We Do” videos to help customers see and understand first hand the complex work Vallecitos water professionals perform to ensure reliable water and wastewater services. Viewers see and hear from the workers in the field as they complete tasks such as replacing outdated equipment or using smoke testing to detect sewer leaks and protect the environment.

“I’ve seen the quality of staff videos and I realized it was the perfect way to show our customers exactly what we do,” said Martin of the series and the initiative.

Watching crews in action providing the community with reliable drinking water and wastewater services, protecting the environment, and developing the next generation of water workers, makes customers better informed citizens about the area’s vital infrastructure in a transparent way.

The video series also includes helpful information such as how to read water meters.

Online tools transforming community outreach efforts

Vallecitos Water District maintenance professionals perform a valve replacement project featured in the district's latest Work We Do video. Photo: Vallecitos Water District

Vallecitos Water District maintenance professionals perform a valve replacement project featured in the district’s latest Work We Do video. Photo: Vallecitos Water District

“We’re working to change our Public Information Department and keep up with current technology,” said Chris Robbins, Vallecitos public information and conservation supervisor.

Robbins said the goal is to feature each department within the district and focus on topics that lend themselves to visual communication. Videos run three minutes or less to keep the audience engaged.

The latest ‘Work We Do’ video in the series features a recent valve replacement

Finished videos are posted to the district website, YouTube, Facebook and Twitter. The videos can also be seen on the City of San Marcos news channel, San Marcos TV. Videos are also shared through water industry news websites such as Water News Network.

Alicia Yerman, a Vallecitos public information representative, shoots and edits the video series. She schedules time to join crews at work when performing a specific task. She also plays talent scout, finding a knowledgeable employee who can describe the work on camera.

Not all staff want to talk, but Yerman is able to coax at least one Vallecitos staff member to be the ‘on camera talent,’ and she also has a knack for bringing out their best. She finds ways to make staff more comfortable being on camera—either by asking questions or placing staff members in comfortable settings.

Yerman and Public Information Representative Lisa Urabe were recently certified as drone pilots. Future videos will feature district work from a bird’s eye point of view.

2009: Taking A Bite Out Of Water Use

Ten years ago, the state and region were facing a water crisis — snowpack levels were below normal and water restrictions were in place.

Thinking outside the box, the Water Authority sweetened its conservation outreach efforts by partnering with the San Diego-Imperial Council of the Girl Scouts to distribute water conservation tip sheets across the region with the scouts’ popular cookies.

In March 2009, 400,000 conservation cards were handed out with 2 million boxes of cookies. “Please take a few moments to implement one or more saving tips,” the cards said. “The amount of water saved could have a huge impact on our region!”

This partnership was part of a $1.8 million outreach program that helped the San Diego region prepare for potential water supply allocations. The campaign was the Water Authority’s largest advertising and marketing effort since the early 1990s.

Sunset Market in Oceanside welcomed the "Brought To You By Water" giant beach ball ambassador, accompanied by Water Authority community outreach staff who provided information and answered questions about the region's water supply. Photo: Authority

Giant Beach Ball Sparks Countywide Conversations on Water

In the wake of a successful summer kickoff event aboard the USS Midway on June 21, the San Diego County Water Authority and its member agencies are taking the new Brought To You By Water outreach and education program to events throughout the region this summer, including farmers’ markets, concerts in the park, and street fairs.

The program’s visual ambassador — a 10-foot-diameter beach ball emblazoned with the ‘Brought to You by Water’ logo — has proved to be a hit. Dozens of people of all ages have eagerly accepted an invitation to sign the beach ball. They are asked to write something important or meaningful that is made possible by a safe and reliable source of water for the region.

Themes on the beach ball include children at play, pets, sports, the environment, and even wildfire protection. So far, the beach ball has popped up at a movie night in Santee and the Sunset Market in Oceanside.

The next scheduled events are:

  • Thursday, July 26 from 3-7 p.m. at North Park Farmers’ Market
  • Friday, August 10, from 6-8 p.m. at Alga Norte Community Park, Carlsbad for TGIF Concert in the Park
  • Sunday, August 26 from 6-8 p.m. at ARTS District Liberty Station

Follow the Water Authority on social media for future event dates and announcements on upcoming Brought to You by Water events.

Giant beach ball becomes regional ambassador

Visitors to the Oceanside Sunset Market get a close look at the topics written on the 'Brought To You By Water' beach ball. Photo: Charlie Neuman, Water Authority

Visitors to the Oceanside Sunset Market get a close look at the topics written on the ‘Brought To You By Water’ beach ball. Photo: Charlie Neuman, Water Authority

 

The Water Authority’s Brought to You by Water program explains how San Diego’s thriving economy and quality of life are all made possible by the safe and reliable water supply provided by the Water Authority and its 24 retail member agencies.

The  yearlong effort underscores the importance of water reliability to the region’s core industries, focusing on tourism, manufacturing, agriculture and craft brewing. According to a newly released San Diego Economic Development Corporation report, access to safe and reliable water supplies supports $482 million in total regional sales of goods and services daily. This figure is equivalent to the economic impact of nearly three Comic-Cons a day.

For more information about Brought to You by Water, visit B2UbyH2O.org

The $24 million Pipeline 5 Relining Project in Fallbrook is expected to conclude in summer 2019. Photo: San Diego County Water Authority

Pipeline Upgrades Coming to Fallbrook in Fall 2018

A major water pipeline that runs through rural North County is getting the water industry’s version of a makeover.

The San Diego County Water Authority plans to start relining one of its regional wholesale water pipelines in fall 2018, extending its service life by more than 75 years. Construction is expected to last about one year, and most of the $24 million project will take place underground with few impacts to nearby residents.

Relining projects rehabilitate segments of pipelines based on their age and the need for improvements. Proactive assessments help the Water Authority avoid pipeline failures by identifying potential risks before they cause problems.

The Pipeline 5 Relining Project involves upgrading approximately 2.3 miles of pipeline in eight segments along a 9.5-mile stretch of pipeline that runs through Fallbrook. The Water Authority’s project team hosted an open house for residents and answered their questions at the Fallbrook Library on May 1.

Additional community presentations are set for May 21 at the Bonsall Chamber of Commerce, May 22 at the Rainbow Municipal Water District’s Board of Directors meeting, and the Fallbrook Chamber of Commerce, and June 18 at the Fallbrook Planning Group.

Relining effort saves money

The Water Authority manages 310 miles of large-diameter pipeline to convey water throughout San Diego County. Approximately 82 miles of these pipelines were installed between the early 1960s and late 1980s. These pre-stressed concrete cylinder pipes (PCCP) are made from a combination of steel and concrete.

First used during World War II to help minimize the use of steel, this pipeline type is used extensively around the world. Numerous failures in similar pipes nationwide prompted the Water Authority to take proactive measures to reinforce its PCCP pipelines with steel liners starting in the early 1990s.

Proactive assessments help the Water Authority avoid pipeline failures by identifying potential risks before they cause problems. To date, the Asset Management Program has saved water ratepayers more than $200 million by prioritizing repairs, avoiding unnecessary work and maximizing the service life of the region’s large-diameter water conveyance system, which includes pipelines ranging in diameter from 20 inches to 9 feet.

Fallbrook work mostly underground

Water Authority construction crews will conduct most of the work underground, inside the pipe. They will access the pipe by excavating, establishing, and entering the pipeline through nine access sites, or portals. The portals are excavated pits 25-feet wide by 60-feet long and spaced roughly 525 to 2,500 feet apart. At each portal site, 40 feet of existing pipe is removed to permit access inside the pipe.

Work isn’t active at all portals at the same time; crews will shift from one portal to another. Much of the work associated with the project will be within public street rights-of-way.

When the project is finished, the Water Authority will have rehabilitated approximately 47 miles of the 82.5 miles of PCCP in its system.

More information about the Fallbrook project, including details about upcoming meetings is on the Water Authority’s project webpage.