The Helix Water District Board of Directors last week unanimously approved funding for the district’s first financial customer assistance program, which will help East County residents who have been impacted by the COVID-19 pandemic.
The Carlsbad Flower Fields are in bloom and open for visitors. Guests wanting to visit the blooming acres of flowers will need to follow some new rules. Reservations to visit the Flower Fields will need to be made online. Tickets will not be sold at the door.
The Helix Water District Board of Directors approved funding on February 24 for the district’s first financial customer assistance program which will help east county residents impacted by the COVID-19 pandemic.
The water industry is among the sectors that are classified as essential. Phil Stevens, Padre Dam Municipal Water District Senior Lab Analyst, is the Water Utility Hero of the Week.
Editor’s Note: This feature highlights water utility employees in the San Diego region working during the coronavirus pandemic to ensure a safe, reliable and plentiful water supply. The water industry is among the sectors that are classified as essential. Phil Stevens, Padre Dam Municipal Water District Senior Lab Analyst, is the Water Utility Hero of the Week.
After serving in the military, I decided to attend college majoring in Biology. Upon graduation, I began searching for a field that is intellectually challenging, has an important role in the community, and contributes a positive impact in the environment. I found a job announcement for a laboratory analyst at Padre Dam Municipal Water District. I was not very familiar with the water industry at the time, but after doing further research it seemed like it would be a great fit for me. I have now been in this field for 18 years and still find this career very rewarding.
As one would imagine, work done in a water quality laboratory cannot be done remotely. There have been staffing challenges when a member of the lab staff cannot come into work due to potential COVID-19 exposure or caring for a family member. Early on in the pandemic we also found it hard to get some of the supplies we needed.
I am keeping safe by following the health guidelines that have been established. My coworkers and I wear a mask and practice social distancing at all times and do our best to stay safe outside of work.
I miss my family and close friends very much and cannot wait to spend time with them. I am also looking forward to attending my children’s sporting events.
Water agencies across the region are seeking help from the County of San Diego and the 18 incorporated cities in the county to provide essential financial relief for households throughout the county that are facing growing water bill delinquencies due to the COVID-19 pandemic.
Water agencies across the region are seeking help from the County of San Diego and the 18 incorporated cities in the county to provide essential financial relief for households throughout the county that are facing growing water bill delinquencies due to the COVID-19 pandemic.
The water agencies are asking that the cities and the county allocate state and federal COVID relief funds to provide water bill offsets for financially strapped residents.
Local water suppliers “have not received any COVID-related funding assistance to help address the substantial water debt held by residents of our communities that would help to provide much-needed relief to water ratepayers,” according to mid-February letters from water officials to county and city leaders.
“It’s very important to prioritize helping those San Diegans first who are at greatest risk of serious economic harm as a result of the pandemic so they can avoid exacerbating their dire financial conditions as the pandemic lingers,” said the letters. “We believe that helping residents with water debt repayment should be one of those high priorities, and we look forward to working with you in the coming weeks to ensure that COVID relief funds that you receive from the State or through direct federal allocation are shared in the same spirit of partnership that we reach out to you today.”
The letters were signed by the San Diego County Water Authority and 12 of its member agencies: the cities of Del Mar, Escondido and Oceanside, Sweetwater Authority, Otay Water District, Olivenhain Municipal Water District, Helix Water District, Padre Dam Municipal Water District, Vallecitos Water District, Vista Irrigation District, Rincon del Diablo Municipal Water District, and Valley Center Municipal Water District. California American Water, which serves Coronado and Imperial Beach, also signed the letters.
“The water suppliers would commit to see that any resources received are allocated directly to offset water bill delinquencies that have accumulated since the beginning of the COVID pandemic, or that have materially increased over the past 10 months,” said the letters.
“This accumulation of debt – along with other utility, rent, and unpaid bill debt – threatens to create a long-term and enveloping household economic crisis for thousands of San Diegans. While the water supplier community has worked closely with our Congressional partners and the Newsom Administration, there has not been COVID financial relief forthcoming directly to water suppliers to help customers with the growing crisis of household water debt.”
Recent reports show that nearly 70,000 households in San Diego County have accumulated pandemic-related water bill debt. It is estimated that San Diego County customers alone owe as much as $50 million in water bill payments that are currently delinquent and in arrears as a direct result of the pandemic.
The State Water Resources Control Board recently released the results of a statewide survey of water systems which found that California residents owe an estimated $1 billion in unpaid water bills that have accumulated since the Governor issued COVID-related emergency orders in early April 2020.
Under California law, water agencies are prohibited from taking money from reserves to pay off the debt for ratepayers behind on their bills. “As a result, an independent source of funds, separate and apart from rate revenue, is necessary to provide the types of rate offsets and relief that are so desperately needed by our customers,” the letters state.
The San Diego County Water Authority and its 24 retail member agencies do not make a profit. Rather, rates and charges support the infrastructure and supply that provides the safe, reliable water that fuels the region’s economy and quality of life.
Once the water bills started piling up, Shara Sin and her children switched to eating off paper plates to avoid the cost of washing.
Even before the COVID-19 pandemic, the 53-year-old mother of four’s finances were already precariously balanced. She doesn’t work anymore because mental health complications cause her short-term memory loss and pain.
San Diego County water managers are lobbying state officials to help get financial relief for customers and water agencies struggling with water debt during the COVID-19 pandemic.
The region’s water wholesaler was surprised by the amount of debt looming over water customers and the agencies that sell it.
State water officials estimate 1.6 million customers are behind on their water bills. The debt is worth more than $1 billion.
Glenn Farrel, San Diego County Water Authority director of Government Relations, said there are long-term issues that need consideration.
The coronavirus pandemic shook the economy of the United States and San Diego.
More than 100,000 people in San Diego County lost their jobs last year, and many have made tough choices financially. That’s led, in part, to nearly a billion dollars in statewide water-bill debt, according to a new report from the state water board.
“Folks are trying to scrape by and make ends meet,” said Allen Carlisle, the CEO & general manager of Padre Dam Municipal Water District. “The first things on our minds are those families who are struggling and how do we try to help them?”
The Water News Network is San Diego County’s source for water news and information.
