Tag Archive for: City of San Diego Public Utilities Department

‘Ridiculous’ Water Bills. ‘Inordinate’ Hold Times. After Years of Customer Complaints, San Diego is Making Sweeping Changes.

Years of complaints about billing mistakes and hours-long customer-service hold times have prompted San Diego officials to make sweeping changes to the city’s Water Department.

The changes include a new billing system, switching customer service software, new call routing, more payment options and a new policy alerting customers when their bill is being withheld for a leak investigation.

The city is also hiring more customer service workers, paying them more, expanding their training and putting new leaders in charge of their efforts.

City of San Diego Receives High Grades for Sewer Revenue Bonds

San Diego, Calif. – Two credit ratings agencies have given the City of San Diego’s sewer revenue bonds high grades, a positive sign as the City moves forward on making important upgrades and rehabilitating its sewer system infrastructure.

 

Fitch Ratings and S&P Global Ratings have both assigned ‘AA’ ratings to approximately $158 million subordinate sewer revenue bonds, issued by the City’s Public Facilities Financing Authority. 

New City Report Looks at Water Quality Issues in Local Watersheds

The City of San Diego’s Public Utilities Department has completed the 2020 Watershed Sanitary Survey, which evaluates any potential water quality issues at the source and will be used as a basis for future watershed management and planning efforts. A watershed is an area of land that drains water into a specific body of water. Everything that is on the land, whether a natural feature or a human activity, is part of the watershed. Issued every five years, the report identifies actual or potential causes of local source water contamination that might adversely affect the quality and treatability of water used by the City. The City’s tap water meets all state and federal drinking water health standards, which are the primary standards for treating and monitoring water.

Cuyamaca College’s Water & Wastewater Technology program is the oldest and most comprehensive program of its kind in the California Community Colleges system. Photo: CWEA Open House

Water Studies Open House Keeps Career Pipeline Flowing

In an economy altered by the coronavirus pandemic, water and wastewater industry essential employees remain in demand. To help people explore their career options, the Cuyamaca College Center for Water Studies program will hold its annual Open House and Student Orientation at distance via Zoom on Tuesday, August 11, at 6 p.m.

Vanessa Murrell, grant manager for the Center for Water Studies at Cuyamaca College, says anyone interested in exploring this career field is invited to participate and learn what makes it such an attractive choice.

“Careers in water are generally recession-proof with accessible career advancements and opportunities in addition to competitive salary and benefits,” said Murrell. “We anticipate more openings over the next few years as water remains a necessary resource for survival and sanitation.”

Murrell says the Open House offers an overview of the program, the degrees and certificates offered, the variety of courses available, details on required California state certifications, and the range of careers available in the water and wastewater industry. Participants will meet professors and current students and can ask questions.

To register for the Open House, send an email to or and you will receive a link to the Zoom site.

Career growth and meaningful jobs

Participants will meet professors and current students, and get the opportunity to ask questions. Photo: Michael Barder, CVESD via Twitter Open House

Participants will meet professors and current students and get the opportunity to ask questions. Photo: Michael Barder, CVESD via Twitter

A career in the growing water industry presents an opportunity to earn money while protecting the environment and servicing the community in an essential role. The ability to provide clean, safe drinking water is a complex endeavor and is getting more complex as time goes on.

Skilled water professionals are in high demand as the current workforce ages. Water and wastewater agencies employ more than 60,000 workers statewide, including 5,000 in San Diego County, according to the federal Bureau of Labor Statistics. The Water Research Foundation anticipates one-third of the utilities workforce will retire over the next decade.

In San Diego County, wastewater treatment and system operators earn an average annual wage of more than $66,000, according to the Bureau of Labor Statistics.

Program partnerships with local water agencies

Cuyamaca College's innovative Field Operations Skills Yard is newly updated to provide students with practical challenges they will face in today’s complex water and wastewater facilities when they are able to return to campus. Photo: Cuyamaca College

Cuyamaca College’s innovative Field Operations Skills Yard is newly updated to provide students with practical challenges they will face working with water and wastewater industry facilities. Photo: Cuyamaca College

Established in 1960, Cuyamaca College’s Water & Wastewater Technology program is the oldest and most comprehensive program of its kind in the California Community Colleges system, educating the state’s water utility workforce for more than a half a century. Its innovative Field Operations Skills Yard is newly updated, and, when students are able to return to campus, will provide students with practical challenges they will face in today’s complex water and wastewater facilities. Currently, fall courses will take place online.

The college works closely with local water agencies. Members of the Cuyamaca College Water & Wastewater Technology Program Industry Advisory Committee include the San Diego County Water Authority, City of San Diego Public Utilities Department, Helix Water District, Padre Dam Municipal Water District, the City of Escondido Utilities Department, Olivenhain Municipal Water District, and other agencies.

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San Diego Homes, Businesses Subsidize Industrial Wastewater Polluters by Millions of Dollars

San Diego homes and businesses have been improperly charged tens of millions of dollars for a program that keeps toxic sewer water from being discharged into the Pacific Ocean, the City Auditor’s Office has found.

Sutherland Reservoir reopens for recreation in 2020 on Friday, March 6. Photo: City of San Diego

Sutherland Reservoir Opens For Recreation

The City of San Diego’s Sutherland Reservoir is now open to the public three days a week. The reservoir will be open Fridays, Saturdays, and Sundays from sunrise to sunset, allowing access for boating, fishing, hiking and picnicking.

It will also open on Memorial Day, Independence Day and Labor Day and is closed the third Friday of each month.

The reservoir is about 45 miles northeast of San Diego at 22018 Sutherland Dam Road in Ramona.

People can hear an updated recorded message detailing current activities, schedules, fishing and hunting results at Sutherland Reservoir and other City of San Diego lakes by calling 619-465-FISH (619-465-3474).

Family activities include picnicking, fishing, and boating

Recreational activities at Sutherland Reservoir including boating, fishing, and picnicking. Photo: City of San Diego

Recreational activities at Sutherland Reservoir including boating, fishing, and picnicking. Photo: City of San Diego

Viviana Castellon, the City of San Diego’s reservoir maintenance supervisor,  said her team opened a little early this morning.

“The environment is beautiful, flora and fauna are raging,” said Castellon. “It’s a healthy environment biologically. It’s a backcountry reservoir, very inviting and relaxing. Depending on what you want to do, we have ADA accessibility. We expect people to have a great time at Sutherland,” said Castellon.

A bonus for spring visitors, Sutherland Reservoir is the midst of raptor mating season.

“Eagles are soaring, and we have peregrine falcons,” she said. “If people bring their binoculars, they’ll hear and see quite a bit.”

The recreation area features barbecues, picnic tables, and restrooms. Self-contained gas barbecues are allowed in the picnic area.

Water activities at Sutherland Reservoir include boating, canoeing, kayaking, sailboarding, and float tubing. Those activities are only allowed on Saturdays and Sundays. Leashed dogs are allowed. Turkey hunting at the reservoir is by reservation only, starting this year on March 30.

One of the most popular activities at Lake Sutherland is fishing. The lake contains largemouth bass, catfish, crappie, sunfish, and carp. Bowfishing is permitted for carp only, in compliance with California Department of Fish and Wildfire regulations. Special conditions apply and are listed on the City of San Diego’s website.

Swimming, ground fires, glass containers, and camping are not permitted. Take precautions to avoid rattlesnakes and poison oak, both of which are present at Sutherland Reservoir.

Maile Guerrero of La Mesa was honored for her photo of Sutherland Reservoir in the Water Authority's "Brought to You By Water' photo contest in 2018.

Maile Guerrero of La Mesa was honored for her photo of Sutherland Reservoir in the San Diego County Water Authority’s 2018 “Brought to You By Water” photo contest.

Construction on Sutherland Dam began in 1927, but it was not completed until 1954. The reservoir is operated and maintained by the City of San Diego’s Public Utilities Department and is part of the city’s drinking water system.

For additional information about Sutherland Reservoir, including boating, fishing, and hunting rules, required permits, as well as details about the City’s other reservoirs, go to sandiego.gov/reservoirs-lakes.

City of San Diego’s Hodges Reservoir Reopens Feb. 5 for Recreation

The city of San Diego’s Hodges Reservoir will officially reopen to the public three days a week beginning on Wednesday, Feb. 5, allowing access for a variety of activities, including boating, fishing, hiking and picnicking. Hodges is normally closed November through January.

Hodges will be open Wednesdays, Saturdays, and Sundays from sunrise to sunset. It will also be open on Memorial Day, Independence Day and Labor Day holidays.

San Diego Plans to Use Drones, Monitors to Reduce Water Main Breaks, Sewer Spills

San Diego sharply reduced the number of water main breaks and sewer spills across the city last year, saving ratepayers money and helping many neighborhoods avoid significant disruptions.

City officials credited the decreases to ramped-up maintenance and replacement efforts on water mains, sewer lines and pipes, particularly those made of cast iron.

And to further reduce breaks and spills, San Diego officials say they will soon begin using drones and other monitoring devices to look for early warning signs of potential problems.

Award-Winning Student Artwork Inspires 2020 Water Conservation Calendar

The City of San Diego’s colorful 2020 Water Conservation Calendar features winning artwork from 19 students throughout San Diego. This is the 20th year the calendar has been produced by the City’s Public Utilities Department. The theme was water conservation.

“The children’s artwork in these calendars is fantastic, and helps present the importance of reducing water use,” said Shauna Lorance, director of the Public Utilities Department.

Award-Winning Student Artwork Inspires 2020 Water Conservation Calendar

The City of San Diego’s colorful 2020 Water Conservation Calendar features winning artwork from 19 students throughout San Diego.

This is the 20th year the calendar has been produced by the City’s Public Utilities Department. The theme was water conservation.

“The children’s artwork in these calendars is fantastic, and helps present the importance of reducing water use,” said Shauna Lorance, director of the Public Utilities Department. “I encourage San Diegans to pick up a calendar and learn about water conservation all year.”

More than 100 San Diego children entered the 2020 Water Conservation Calendar Kids’ Poster Contest.

Second-grade student Isabella Chen of Solana Ranch Elementary School in Carmel Valley is a two-time winner. She placed second in 2019 as a first-grader, and is the first place winner for her grade this year.

There were five winners from Solana Ranch Elementary, the most for any single school.

The complete list of winning student artists:

First Place winner, First Grade: Sophia Shuwen Hu, Monterey Ridge Elementary, 4S Ranch 2020 Water Conservation Calendar

First Place winner, First Grade: Sophia Shuwen Hu, Monterey Ridge Elementary, 4S Ranch

First Grade  

  • First Place: Sophia Shuwen Hu, Monterey Ridge Elementary, 4S Ranch
  • Second Place: Victoria Wang, Canyon View Elementary, Rancho Bernardo
  • Third Place: Isabella Yang, Solana Ranch Elementary, Carmel Valley
First Place, Second Grade: Isabella Chen, Solana Ranch Elementary, Carmel Valley 2020 Water Conservation Calendar

First Place winner, Second Grade: Isabella Chen, Solana Ranch Elementary, Carmel Valley

Second Grade         

  • First Place: Isabella Chen, Solana Ranch Elementary, Carmel Valley
  • Second Place: Amber Liu, Solana Ranch Elementary, Carmel Valley
  • Third Place: Kenzie Shaaban, Jerabek Elementary, Scripps Ranch
First Place, Third Grade: Derick Chi, Sage Canyon Elementary, Carmel Valley 2020 Water Conservation Calendar

First Place winner, Third Grade: Derick Chi, Sage Canyon Elementary, Carmel Valley

Third Grade 

  • First Place: Derick Chi, Sage Canyon Elementary, Carmel Valley
  • Second Place: Claire Wang, Stone Ranch Elementary, 4S Ranch
  • Third Place: Rosabel Wang, Ocean Air Elementary, Carmel Valley
First Place winner, Fourth Grade: Veronica Yu, Del Mar Pines Elementary, Carmel Valley 2020 Water Conservation Calendar

First Place winner, Fourth Grade: Veronica Yu, Del Mar Pines Elementary, Carmel Valley

Fourth Grade          

  • First Place: Veronica Yu, Del Mar Pines Elementary, Carmel Valley
  • Second Place: Katherine Chen, Monterey Ridge Elementary, 4S Ranch
  • Third Place: Alice Li, Monterey Ridge Elementary, 4S Ranch
First Place winner, Fifth Grade: Joshua Lee, Marie Curie Elementary, University City

First Place winner, Fifth Grade: Joshua Lee, Marie Curie Elementary, University City

Fifth Grade  

  • First Place: Joshua Lee, Marie Curie Elementary, University City
  • Second Place: Lily Saganich, Solana Pacific Elementary, Carmel Valley
  • Third Place: Teodora Matic, Solana Pacific Elementary, Carmel Valley
First Place winner, Sixth Grade: Sarah Huang, Solana Ranch Elementary, Carmel Valley

First Place winner, Sixth Grade: Sarah Huang, Solana Ranch Elementary, Carmel Valley

Sixth Grade 

  • First Place: Sierra Huang, Solana Ranch Elementary, Carmel Valley
  • Second Place: Patrick Jang, Solana Ranch Elementary, Carmel Valley
  • Third Place: Sarah Lehman, Muirlands Middle, La Jolla

Recycled Water Winner: Mia Banerjee, John Spreckels Elementary, University City (Third Grade)

Recycled Water Winner    

  • Mia Banerjee, John Spreckels Elementary, University City (Third Grade)

Copies of the 2020 Kids’ Poster Contest Calendar are available for free at all City of San Diego Public Library branches and Recreation Centers. For water conservation tips, rebates and other information, go to www.wastenowater.org.