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Helix Water District Does About-Face with Shutoff Plan for Non-Paying Customers

Helix Water District customers who have had trouble paying their bills during the COVID-19 pandemic will be spared having their water turned off by the La Mesa-based water providers.

The five-member Helix Water District Board of Directors unanimously voted on Wednesday to delay the resumption of shutoffs for nonpayment until Jan. 1, to be consistent with Senate Bill 155, which was signed by Governor Newsom on Sept. 23. Among other things, the new law extends the moratorium on termination of water service for nonpayment until the end of the year.

Helix Water District’s Calavo storage tank was ideally positioned to play home to the new repeater. Photo: Helix WD emergency communication

New Helix Water District Connection Improves Emergency Communication

East San Diego County firefighters and first responders will be better prepared to respond to emergencies due to improved communication capacity through a new partnership with the Helix Water District. The Heartland Communication Facility Authority recently installed a new radio repeater on Helix Water’s Calavo tank, located near Mt. Helix.

“When public agencies work together to improve the lives of our citizens, everyone benefits,” said Helix Board President Mark Gracyk. “We are delighted with the outcome and are very proud to participate in making East County a safer place to live.”

Heartland’s goal is to provide its customers with the highest quality of public safety communications services. Heartland provides public safety communication services to 13 fire agencies throughout East San Diego County. It uses a universal radio system – known as a VHF radio – to communicate with fire agencies and first responders.

New radio repeater improves public safety

Though reliable, the hilly terrain of East County can interfere with VHF radio communications. Diagram: Helix WD emergency communication

Though reliable, the hilly terrain of East County can interfere with VHF radio communications. Diagram: Helix Water District

Though reliable, the hilly terrain of East County can interfere with VHF radio communications. As part of its effort to improve communication in El Cajon and Spring Valley, it needed a suitable location to install a radio repeater between the two communities. The Calavo storage tank was ideally positioned to play home to the new repeater. Heartland approached Helix to work out an agreement.

“Heartland Communications Facility Authority knows the needs of our local emergency communication infrastructure,” said Dan McMillian, Helix Water District board member. “When Heartland approached Helix, our board saw this as an opportunity for our two agencies to work together for the benefit of the communities that we serve.”

“The addition of a radio repeater on the Calavo Drive water tank will allow firefighters from throughout the state who respond to the East County to communicate with each other and the dispatch center using this repeater,” said Carlos Castillo, Director of Heartland Communications. “Communications are an integral part of the firefighting effort in suppressing wildland fires, and firefighter safety relies on an effective communication infrastructure.”

Project completed prior to anticipated 2020 wildfire season

Improvements at the Calavo site included installing a new radio repeater and a four-foot antenna at the top of the tank. Photo: Helix WD

Improvements at the Calavo site included installing a new radio repeater and a four-foot antenna at the top of the tank. Photo: Helix Water District

Construction started in March 2020 and was completed in June 2020. Improvements at the Calavo site included installing a new radio repeater and a four-foot antenna at the top of the tank. As part of the project, San Diego Gas and Electric installed a new electric service and meter at the site so Heartland’s equipment can operate independently from Helix’s pumps and monitoring equipment.

“Heartland Communications would like to thank Helix Water District for allowing us to install our VHF repeater on their water tank,” said Castillo. “This collaboration between Helix and Heartland is a win-win for the fire service and the community. It will provide the critical communications infrastructure needed to enhance public safety.”

The Heartland Communication Facility Authority provides emergency communication services for its member agencies, which include Alpine Fire, Bonita Fire, San Miguel Fire, City of El Cajon, City of La Mesa, City of Lemon Grove, Lakeside Fire, City of Santee, Barona Fire and Viejas Fire.

The Helix Water District treats and delivers water to 277,000 people in La Mesa, El Cajon, Lemon Grove, and parts of Spring Valley, Lakeside, and unincorporated San Diego County.

Helix Water District Logo Square officers for 2021

Helix Board Elects Officers for 2020

At their December 18, 2019 meeting, Helix Water District’s board of directors unanimously elected Director Mark Gracyk to serve as board president in 2020 and Director DeAna Verbeke to serve as the board’s vice president.

The Fall 2015 Citizens Water Academy tours the Olivenhain Reservoir. Photo: Water Authority Citizens Water Academy Applications

Citizens Water Academy ‘Inspiration’ for Water Agency Board Members

The Citizens Water Academy helps educate civic leaders, and many graduates have gone on to become water agency board members in San Diego County.

The application and nomination period remains open for the Fall 2019 class of the San Diego County Water Authority’s pioneering Citizens Water Academy.

The closing date is September 18. More than 700 people have completed the award-winning program since 2014.

The Citizens Water Academy provides an opportunity for emerging civic leaders to learn about visionary local efforts to ensure a safe and reliable water supply for the San Diego region. Participants get an in-depth look at how the Water Authority helps the region’s economy and quality of life through strategic planning, innovative programs, and cost-effective investments.

The first two sessions are at the Helix Water District’s operations headquarters in El Cajon on October 11 and 16, and the third session is in Escondido at the Water Authority’s Escondido operations center on October 25.

Citizens Water Academy ‘a catalyst’ for Gracyk

Mark Gracyk (center) participates in a role playing exercise during the Winter 2016 Citizens Water Academy. Photo: Water Authority Water Academy Applications

Mark Gracyk (center) participates in a role playing exercise during the Winter 2016 Citizens Water Academy. Photo: San Diego County Water Authority

Helix Water District board member Mark Gracyk attended the Citizens Water Academy in Winter 2016.

“As an average citizen, most people don’t know much about what’s involved about getting their water,” said Gracyk. “I didn’t have a macro view of the whole system. I really looked forward to the classes and I learned so much. It’s kind of jam packed, it’s like a cram course. But you really learn a lot in those short three or four days.”

Gracyk says the Citizens Water Academy was “a catalyst” inspiring him to run for the Helix board in 2016.

“I took what I learned and it helped in my campaign, and to be an more effective elected official,” said Gracyk.

Local leaders become better informed

Citizens Water Academy participants tour the Claude "Bud" Lewis Desalination Plant in Carlsbad. Photo: Water Authority

Citizens Water Academy participants tour the Padre Dam Advanced Water Purification Demonstration Project in Santee. Photo: San Diego County Water Authority

The program also helped José F. Cerda become better informed about the region’s water supply and infrastructure in 2015 prior to his successful 2016 campaign for the South Bay Irrigation District board.

“I had a childlike wonderment about what water is and where it comes from,” said Cerda. “It’s your civic duty to understand this big issue for California and create a sense of consciousness. People think you just open the tap.”

“I’m pretty comfortable now making decisions because of the background and the foundation of the Water Academy,” added Cerda.

Valley Center avocado grower Enrico Ferro, a Valley Center Municipal Water District board member, says his Citizens Water Academy experience in 2015 helped him look at water beyond the local perspective.

“Whenever I talk to anyone about water, I reference what I’ve learned,” said Ferro, recently named president of the San Diego County Farm Bureau. “We can’t do anything without water, it’s extremely important. Before I got involved with the Farm Bureau, I wasn’t paying attention to the impact of things on a regional and statewide level.”

“Lots of people from different walks of life of all ages, all professions, and every type of person attends. You get their perspective on things and how [water] affects them,” added Ferro.

Citizens Water Academy grads forge new relationships

Enrico Ferro (far right) participates in an icebreaker exercise at the Summer 2016 Citizens Water Academy. Photo: Water Authority

Enrico Ferro (far right) participates in an icebreaker exercise at the Summer 2016 Citizens Water Academy. Photo: San Diego County Water Authority

Gracyk, Cerda, and Ferro all value the relationships they forged and the networking opportunities with other engaged people at the Citizens Water Academy.

“You’ll make new friends and colleagues you didn’t have before. It will pay you back twenty fold,” said Gracyk.

Competitive selection process for popular program

The selection process is competitive. The Water Authority typically receives many more applications than spots available.

To apply or to nominate someone for the academy, go to www.sdcwa.org/citizens-water-academy. People who are interested but cannot attend in October can submit an application and ask to be notified when additional sessions are announced.

Gracyk says he hopes to join the first session and welcome the new Citizens Water Academy Fall 2019 class to the Helix operations center.

“Three years ago, I was sitting in that audience,” said Gracyk. “Now, I’m here as an elected official and I’m much more knowledgeable than when I started. One thing I really learned is that access to fresh, clean, safe affordable water is essential to human dignity.”