Helix Water District Logo Square officers for 2021

Helix Water District Board Approves Customer Assistance Program

The Helix Water District Board of Directors approved funding on February 24 for the district’s first financial customer assistance program which will help east county residents impacted by the COVID-19 pandemic.

Agencies Seek Relief Funds to Cover Delinquent Water Bills

Water agencies across the region are seeking help from the County of San Diego and the 18 incorporated cities in the county to provide essential financial relief for households throughout the county that are facing growing water bill delinquencies due to the COVID-19 pandemic.

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Agencies Seek Relief Funds to Cover Delinquent Water Bills

Water agencies across the region are seeking help from the County of San Diego and the 18 incorporated cities in the county to provide essential financial relief for households throughout the county that are facing growing water bill delinquencies due to the COVID-19 pandemic.

The water agencies are asking that the cities and the county allocate state and federal COVID relief funds to provide water bill offsets for financially strapped residents.

Local water suppliers “have not received any COVID-related funding assistance to help address the substantial water debt held by residents of our communities that would help to provide much-needed relief to water ratepayers,” according to mid-February letters from water officials to county and city leaders.

Helping with water debt repayment a “high priority”

“It’s very important to prioritize helping those San Diegans first who are at greatest risk of serious economic harm as a result of the pandemic so they can avoid exacerbating their dire financial conditions as the pandemic lingers,” said the letters. “We believe that helping residents with water debt repayment should be one of those high priorities, and we look forward to working with you in the coming weeks to ensure that COVID relief funds that you receive from the State or through direct federal allocation are shared in the same spirit of partnership that we reach out to you today.”

The letters were signed by the San Diego County Water Authority and 12 of its member agencies: the cities of Del Mar, Escondido and Oceanside, Sweetwater Authority, Otay Water District, Olivenhain Municipal Water District, Helix Water District, Padre Dam Municipal Water District, Vallecitos Water District, Vista Irrigation District, Rincon del Diablo Municipal Water District, and Valley Center Municipal Water District. California American Water, which serves Coronado and Imperial Beach, also signed the letters.

Debt crisis

“The water suppliers would commit to see that any resources received are allocated directly to offset water bill delinquencies that have accumulated since the beginning of the COVID pandemic, or that have materially increased over the past 10 months,” said the letters.

“This accumulation of debt – along with other utility, rent, and unpaid bill debt – threatens to create a long-term and enveloping household economic crisis for thousands of San Diegans. While the water supplier community has worked closely with our Congressional partners and the Newsom Administration, there has not been COVID financial relief forthcoming directly to water suppliers to help customers with the growing crisis of household water debt.”

Pandemic-related water bill debt

Recent reports show that nearly 70,000 households in San Diego County have accumulated pandemic-related water bill debt. It is estimated that San Diego County customers alone owe as much as $50 million in water bill payments that are currently delinquent and in arrears as a direct result of the pandemic.

$1 billion in unpaid water bills

The State Water Resources Control Board recently released the results of a statewide survey of water systems which found that California residents owe an estimated $1 billion in unpaid water bills that have accumulated since the Governor issued COVID-related emergency orders in early April 2020.

Under California law, water agencies are prohibited from taking money from reserves to pay off the debt for ratepayers behind on their bills.  “As a result, an independent source of funds, separate and apart from rate revenue, is necessary to provide the types of rate offsets and relief that are so desperately needed by our customers,” the letters state.

The San Diego County Water Authority and its 24 retail member agencies do not make a profit. Rather, rates and charges support the infrastructure and supply that provides the safe, reliable water that fuels the region’s economy and quality of life.

Drowning in Debt: Nearly 70,000 San Diego Families are Behind on Water Bills

A new report finds that nearly 70,000 San Diego families are behind on their water bills during the pandemic, with more than 11,000 owing over a thousand dollars.

That same study by the state’s Water Resources Control Board finds that one in eight California households are behind on their water bills: a a tsunami of debt adding up to more than a billion dollars.

Fresno-Area Utility Providers Face Financial Crisis. Can They Keep the Water Running?

Unpaid water bills are piling up during the pandemic, as small water providers in the central San Joaquin Valley teeter toward a financial crisis that could affect drinking water quality and affordability.

San Diegans Are Drowning in Water Debt During COVID-19

Once the water bills started piling up, Shara Sin and her children switched to eating off paper plates to avoid the cost of washing.

Even before the COVID-19 pandemic, the 53-year-old mother of four’s finances were already precariously balanced. She doesn’t work anymore because mental health complications cause her short-term memory loss and pain.

‘The Most Basic Form of PPE’: 1.6 Million Households Face Water Shutoffs

In April, the governor issued an executive order that barred water shutoffs for customers who don’t pay their water bills. State leaders are looking for ways to bail out struggling residents and smaller water systems alike, both buckling under $1 billion in water debt statewide.

Low Income Communities Drowning In Water Debt, New California Water Board Survey Finds

Low income communities across the San Joaquin Valley and other regions of the state are being hit hard by rising water and utility debt according to a recent survey released by the California Water Board.

Michael Claiborne, an attorney with the Leadership Counsel for Justice and Accountability, says residents are having to decide which essential service to pay for amid a global pandemic.

Californians Owe $1 Billion in Water Bills, Facing Massive Shutoffs. Is Relief on the Way?

In a time of record-breaking unemployment as a result of the COVID-19 pandemic, Californians owe an estimated $1 billion in unpaid water utility bills. With reduced revenue, hundreds of water utilities are at high risk of financial emergency. The State Water Board estimates at least 1.6 million households have an average of roughly $500 in water debt — a crisis that could lead to a wave of families facing water shutoffs, liens on their homes or other collection methods.


Four U.S. Water Stories to Watch in 2021

Now that the calendar has flipped to January 2021, it’s time to say goodbye to the mess of the past year, yes? The baggage from 2020 was discarded, left behind at the station when the clock struck midnight, right? Appealing as that might be, the answer is no. Far from being in the rearview, the upheaval of the last year will set the stage for the next 12 months and beyond.