Glitch in Water Bills Swamps Residents With High Fees

Some Peninsulans are getting an unexpected surprise in their mailboxes: several months worth of water bills all due at once.

And the unprecedented “glitch” seems as wacky as it is unsettling, considering the amounts on some of those delayed water bills, which just stopped coming regularly, are in the hundreds, or even thousands, of dollars.

Lawsuit Says City Utilities Department Leader Was Fired for Exposing Illegal Activity

A former Public Utilities Department leader has filed a lawsuit against the city of San Diego, claiming officials illegally diverted $1 million in water and wastewater funds to other city services and fired her for refusing to conceal the activity.

Susan LaNier, a former deputy director and internal auditor for the utilities department, was one of five utility leaders the city fired in February, following public outcry over billing errors and accusations of mismanagement within the department.

San Diego Takes Steps to Boost Accuracy of Water Bills After Public Outcry

San Diego took several steps this week to boost the accuracy of water bills, improve customer satisfaction and speed up the installation of digital “smart” meters.

The changes come after public outcry in 2017 and 2018 over exorbitant water bills received by many customers which city officials blamed on faulty meters, employee errors and mismanagement in the Public Utilities Department.