San Diego Takes Steps to Boost Accuracy of Water Bills After Public Outcry

San Diego took several steps this week to boost the accuracy of water bills, improve customer satisfaction and speed up the installation of digital “smart” meters.

The changes come after public outcry in 2017 and 2018 over exorbitant water bills received by many customers which city officials blamed on faulty meters, employee errors and mismanagement in the Public Utilities Department.