Tag Archive for: Public Utilities Department

A Committee Meant to Advise San Diego Officials on Water Rates Keeps Canceling Meetings. Here’s Why.

/in , /by /inewssourceby Crystal Niebla

A committee meant to oversee elected officials on how they charge San Diegans for water and sewer services hasn’t been able to do its job due to a lack of members.

The Independent Rates Oversight Committee, or IROC, has served as the official advisory body to the mayor and City Council on issues related to the Public Utilities Department’s operations since 2007. Yet the committee has met just twice this year — even as residents face rising water rates.

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Long Phone Wait Times for Help Persist for San Diego Water Customers

/in , , /by /10 News San Diegoby Craig Harris

Every month, thousands of San Diegans don’t get their water bills on time. The city’s Public Utilities Department holds them if a computer flags a problem. It could be a leak or a broken meter, resulting in bills being held for months or even a year.

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Homeowner Resolves Billing Issues With City of San Diego Water Department

/in , , /by /CBS 8by David Gotfredson

A Mission Hills homeowner has resolved his water billing issues with the City of San Diego after contacting CBS 8 via  CBS 8 interviewed Ken Perilli last week about a notice from the city’s Public Utilities Department that said his water bills were being withheld pending an investigation into “abnormal water usage.”

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More Water Bill Woes for San Diego Customers

/in , , /by /CBS 8by David Gotfredson

BS 8 is Working for You to get to the bottom of water billing problems in the City of San Diego. It’s been four months since Mission Hills homeowner Ken Perilli received a notice in the mail that his water bills were being withheld, pending an investigation by the city of San Diego into “abnormal water use.”

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San Diego Warns Residents of Fraudulent ‘Water Update’ Notices, Likely Scam

/in , , /by /Times of San Diego by Debbie L. Sklar

San Diego Friday warned residents to be on the lookout for fake “water update” notice at their homes that appear to be from a private company with no association with the city.

Residents contacted by the company are urged not to agree to services and not to provide personal information.

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Glitch in Water Bills Swamps Residents With High Fees

/in , /by /SDNews.comby Dave Schwab

Some Peninsulans are getting an unexpected surprise in their mailboxes: several months worth of water bills all due at once.

And the unprecedented “glitch” seems as wacky as it is unsettling, considering the amounts on some of those delayed water bills, which just stopped coming regularly, are in the hundreds, or even thousands, of dollars.
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Lawsuit Says City Utilities Department Leader Was Fired for Exposing Illegal Activity

/in , /by /The San Diego Union-Tribuneby Lauryn Schroeder

A former Public Utilities Department leader has filed a lawsuit against the city of San Diego, claiming officials illegally diverted $1 million in water and wastewater funds to other city services and fired her for refusing to conceal the activity.

Susan LaNier, a former deputy director and internal auditor for the utilities department, was one of five utility leaders the city fired in February, following public outcry over billing errors and accusations of mismanagement within the department.

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San Diego Takes Steps to Boost Accuracy of Water Bills After Public Outcry

/in , , /by /The San Diego Union-Tribuneby David Garrack

San Diego took several steps this week to boost the accuracy of water bills, improve customer satisfaction and speed up the installation of digital “smart” meters.

The changes come after public outcry in 2017 and 2018 over exorbitant water bills received by many customers which city officials blamed on faulty meters, employee errors and mismanagement in the Public Utilities Department.

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