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Sweetwater Authority customer affected by flood damage should contact the agency to apply for available assistance programs. Photo: Sweetwater Authority

Sweetwater Authority Offers Help To Flood Damage Victims

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Sweetwater Authority customers impacted by flooding due to San Diego County rainstorms in early 2024 can seek assistance as they begin recovery efforts.

The Sweetwater Authority Governing Board approved a 12-month freeze on late fees and discontinuation of water service for non-payment for customers who sustained flood damage. The moratorium aims to alleviate financial stress and allow customers to focus on recovery efforts.

“The Board is dedicated to the well-being of our customers, especially during challenging times,” said Board Chair Paulina Martinez-Perez. “By providing this benefit for customers affected by recent flooding and exploring ways we can provide more assistance in the future, we demonstrate our commitment to helping our community recover and thrive.”

Contact Customer Service to Access Flood Relief Help

Impacted customers should immediately contact Sweetwater Authority Customer Service at (619) 420-1413 to discuss their account needs. They can apply for the benefit through the Authority’s website.

To be eligible for benefits, customer accounts must be located in areas identified as impacted by the cities of Chula Vista, National City, or the County of San Diego. Any other accounts will require verification by Sweetwater Authority staff.

Sweetwater Authority also works with customers who cannot pay their water bills by offering extended payment plans whenever possible. The Governing Board is exploring the implementation of an in-house assistance program specifically tailored for low-income customers.

Low-Income Household Water Assistance Program

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The Low-Income Household Water Assistance Program (LIHWAP), established by Congress in 2021, offers one-time payments to cover outstanding residential water and/or wastewater bills. Photo: San Diego County Water Authority

In addition, the Low Income Household Water Assistance Program (LIHWAP) offers additional support for all customers facing financial challenges. The program provides payment for current or past-due water bills.

LIHWAP was established to provide aid during the pandemic. It has been expanded and extended through March 2024. Since September 2022, Authority customers have received over $250,000 of assistance from this program.

Qualified customers can apply for funding at www.maacproject.org/lihwap or call the Authority’s Customer Service team for more information.

 

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