Years of complaints about billing mistakes and hours-long customer-service hold times have prompted San Diego officials to make sweeping changes to the city’s Water Department. The changes include a new billing system, switching customer service software, new call routing, more payment options and a new policy alerting customers when their bill is being withheld for […]
Nov 13 (Reuters) – U.S. cities, towns and water districts have challenged proposed class action settlements worth more than $11 billion with 3M (MMM.N), DuPont de Nemours (DD.N) and others, arguing the deals are too generous to the chemical companies accused of contaminating U.S. water with toxic “forever chemicals.”
Customers in two North County water districts overwhelmingly voted to leave a regionwide agency for a simple reason: They can get less-expensive water elsewhere. But the broader dynamics that led to this moment are complex — and are expected to increase costs for years to come for ratepayers remaining with the San Diego County Water […]
A major pattern change is set to deliver California’s first atmospheric river of the season next week. Significant rain and snow is in the forecast for the Golden State, while damp, dreary days are ahead for other parts of the West as signs of El Niño’s influence on the upcoming winter season emerge.
‘Ridiculous’ Water Bills. ‘Inordinate’ Hold Times. After Years of Customer Complaints, San Diego is Making Sweeping Changes.
/in Home Headline, Media Coverage, San Diego County /by Chelsea Campos /The San Diego Union-Tribuneby David GarrickYears of complaints about billing mistakes and hours-long customer-service hold times have prompted San Diego officials to make sweeping changes to the city’s Water Department. The changes include a new billing system, switching customer service software, new call routing, more payment options and a new policy alerting customers when their bill is being withheld for […]
3M, DuPont PFAS Settlements Called Inadequate by Cities, Other Objectors
/in Home Headline, Media Coverage, San Diego County /by Chelsea Campos /Reutersby Clark MindockNov 13 (Reuters) – U.S. cities, towns and water districts have challenged proposed class action settlements worth more than $11 billion with 3M (MMM.N), DuPont de Nemours (DD.N) and others, arguing the deals are too generous to the chemical companies accused of contaminating U.S. water with toxic “forever chemicals.”
Opinion: Water ‘Divorce’ Election is Manifestation of Larger County Problems
/in Home Headline, Media Coverage, San Diego County /by Chelsea Campos /The San Diego Union-Tribuneby Michael Smolens Quoted: San Diego County Water AuthorityCustomers in two North County water districts overwhelmingly voted to leave a regionwide agency for a simple reason: They can get less-expensive water elsewhere. But the broader dynamics that led to this moment are complex — and are expected to increase costs for years to come for ratepayers remaining with the San Diego County Water […]
First Atmospheric River Storm of the Season Targets California Next Week
/in Home Headline, Media Coverage, San Diego County /by Chelsea Campos /CNNby Mark GilbertA major pattern change is set to deliver California’s first atmospheric river of the season next week. Significant rain and snow is in the forecast for the Golden State, while damp, dreary days are ahead for other parts of the West as signs of El Niño’s influence on the upcoming winter season emerge.