Water Dept. Updates City On Its Reform Policies: ‘We developed Standard Operating Procedures That We Did Not Have Before.’

Just over a year after the San Diego Public Utilities Department (PUD) held a meeting in La Jolla to talk with residents about implausible spikes in their water bills, PUD provided the City Council’s Audit Committee with a “progress report” on its activities to ameliorate the concerns. The morning of March 20, PUD representatives addressed changes to water billing operations and the water meter cover replacements program, and told the committee that the majority of City Auditor recommended adjustments to department operations have been implemented. The rest, they said, were expected to be in effect by June.