San Diego’s notoriously bad customer service and billing for sewer and water customers is dramatically improving thanks to new software, more employees and shifting priorities. Hours-long customer-service hold times have shrunk to a record-low 69 seconds on average, while significantly fewer customers are getting hit with surprise cumulative bills as high as $2,000.
Gary Broomell, a longtime member and president of the Valley Center Municipal Water District board for almost 50 years, was an exemplar of the community man. He was an athlete, farmer, family man, community servant and great father.
Gary Arant the general manager of the Valley Center Water Authority sent a letter to San Diego City Councilmember Sean Elo-Rivera suggesting maybe he was too young to remember what it was like to fear drought and unreliable water supplies. Elo-Rivera’s suggestion that the city of San Diego should consider dissolving or breaking up the San […]
Some residents in San Diego neighborhoods including Pacific Beach and La Jolla told CBS 8 that they have recently picked up on a strong chlorine flavor and questioned what was happening. One of whom was a Pacific Beach resident, Marie Kracha, who said she noticed something unusual about her tap water a few days ago.
‘Unbelievable’ Turnaround: San Diego Water Officials Have Fixed Notoriously Bad Hold Times, Billing Errors
/in Media Coverage, San Diego County /by Milla Kuiper /The San Diego Union-Tribuneby David Garrick Mentioned: San Diego County Water AuthoritySan Diego’s notoriously bad customer service and billing for sewer and water customers is dramatically improving thanks to new software, more employees and shifting priorities. Hours-long customer-service hold times have shrunk to a record-low 69 seconds on average, while significantly fewer customers are getting hit with surprise cumulative bills as high as $2,000.
Broomell Was Longtime Water Board President, Grower: Gary Broomell
/in Media Coverage, San Diego County /by Milla Kuiper /Valley Road Mentioned: San Diego County Water AuthorityGary Broomell, a longtime member and president of the Valley Center Municipal Water District board for almost 50 years, was an exemplar of the community man. He was an athlete, farmer, family man, community servant and great father.
Morning Report: Another Water Letter
/in Media Coverage, San Diego County /by dguillen /Voice of San Diego Mentioned: San Diego County Water AuthorityGary Arant the general manager of the Valley Center Water Authority sent a letter to San Diego City Councilmember Sean Elo-Rivera suggesting maybe he was too young to remember what it was like to fear drought and unreliable water supplies. Elo-Rivera’s suggestion that the city of San Diego should consider dissolving or breaking up the San […]
Pacific Beach, La Jolla, Soledad Residents Taste and Smell Chlorine in Their Tap Water
/in Media Coverage, San Diego County /by Milla Kuiper /CBS 8 San Diegoby Alex LaiSome residents in San Diego neighborhoods including Pacific Beach and La Jolla told CBS 8 that they have recently picked up on a strong chlorine flavor and questioned what was happening. One of whom was a Pacific Beach resident, Marie Kracha, who said she noticed something unusual about her tap water a few days ago.