A new report from City Auditor Eduardo Luna about erroneous water bills serves as a clear indictment of the city’s Public Utilities Department. It detailed how 2,750 water bills sent to residents in 2017 were incorrect, often by hundreds of dollars, and that the problem stemmed from mistakes made by the city’s 36 meter readers — […]
A major, months-long audit of the city’s utilities department, sparked by a public outcry over high water bills, concluded that 2,750 water bills sent to San Diego residents last year were incorrect and had to be readjusted while discovering that 10 meter readers accounted for 71 percent of the errors. The city audit released Thursday […]
The San Diego County Water Authority is expanding a long-running partnership with San Diego Gas & Electric to increase the availability of devices that save both water and energy for thousands of income-qualified residents across the region. The Water Authority’s investment of $150,000 will supplement funding for water-saving devices, allowing SDG&E’s Energy Savings Assistance Program […]
San Diego Mayor Kevin Faulconer Thursday called for “sweeping reform” within the Public Utilities Department following widespread complaints of inaccurate water billing from late 2017 into this year. Reports by City Auditor Eduardo Luna‘s office and business consulting firm West Monroe Partners found that meter reading employee errors, lack of oversight and insufficient quality control led to billing complaints, […]
OPINION: Don’t Just Blame The Meter Readers For San Diego’s Water Billing Scandal
/in Media Coverage, San Diego County /by Andrea Mora /The San Diego Union-TribuneA new report from City Auditor Eduardo Luna about erroneous water bills serves as a clear indictment of the city’s Public Utilities Department. It detailed how 2,750 water bills sent to residents in 2017 were incorrect, often by hundreds of dollars, and that the problem stemmed from mistakes made by the city’s 36 meter readers — […]
San Diego Water Bill Audit Finds Thousands Of Errors, Meter Readers Can Bypass Accuracy Checks
/in Media Coverage, San Diego County /by Andrea Mora /The San Diego Union-Tribuneby Bradley J. FikesA major, months-long audit of the city’s utilities department, sparked by a public outcry over high water bills, concluded that 2,750 water bills sent to San Diego residents last year were incorrect and had to be readjusted while discovering that 10 meter readers accounted for 71 percent of the errors. The city audit released Thursday […]
Daily Business Report-July 26, 2018: Water Authority Expands Water-Use Efficiency Opportunities For Low-Income Homes
/in Media Coverage, San Diego County /by Andrea Mora /San Diego Metro Magazine Mentioned: San Diego County Water AuthorityThe San Diego County Water Authority is expanding a long-running partnership with San Diego Gas & Electric to increase the availability of devices that save both water and energy for thousands of income-qualified residents across the region. The Water Authority’s investment of $150,000 will supplement funding for water-saving devices, allowing SDG&E’s Energy Savings Assistance Program […]
Mayor Vows ‘Sweeping Reform’ In Utilities Department Over Water Bill Errors
/in Media Coverage, San Diego County /by Andrea Mora /Times of San Diegoby Chris JenneweinSan Diego Mayor Kevin Faulconer Thursday called for “sweeping reform” within the Public Utilities Department following widespread complaints of inaccurate water billing from late 2017 into this year. Reports by City Auditor Eduardo Luna‘s office and business consulting firm West Monroe Partners found that meter reading employee errors, lack of oversight and insufficient quality control led to billing complaints, […]