After months of reporting by ABC 10News, the City of San Diego’s Public Utilities Department has implemented significant changes to address customer service issues and billing problems.”We’ve been able to make major strides in improving the customer experience for San Diegans,” said Lisa Celaya, City of San Diego’s Executive Assistant Director.
Lake Murray is one of several local reservoirs that may see their hours of operation get slashed starting next year because of budget issues in the city of San Diego. To cover the city’s $258 million deficit in its budget, the San Diego City Council is considering reducing the hours of both Lake Murray and […]
San Diego’s notoriously bad customer service and billing for sewer and water customers is dramatically improving thanks to new software, more employees and shifting priorities. Hours-long customer-service hold times have shrunk to a record-low 69 seconds on average, while significantly fewer customers are getting hit with surprise cumulative bills as high as $2,000.
Gary Broomell, a longtime member and president of the Valley Center Municipal Water District board for almost 50 years, was an exemplar of the community man. He was an athlete, farmer, family man, community servant and great father.
Major Improvements to San Diego’s Public Utilities Department Following Customer Issues
/in Media Coverage, San Diego County /by dguillen /ABC 10 News San Diegoby Ryan HillAfter months of reporting by ABC 10News, the City of San Diego’s Public Utilities Department has implemented significant changes to address customer service issues and billing problems.”We’ve been able to make major strides in improving the customer experience for San Diegans,” said Lisa Celaya, City of San Diego’s Executive Assistant Director.
Hearing May 19 on City’s Plan to Close Lake Murray on Weekdays; Other Local Lakes Face Cuts
/in Media Coverage, San Diego County /by Milla Kuiper /East County Magazineby Karen PearlmanLake Murray is one of several local reservoirs that may see their hours of operation get slashed starting next year because of budget issues in the city of San Diego. To cover the city’s $258 million deficit in its budget, the San Diego City Council is considering reducing the hours of both Lake Murray and […]
‘Unbelievable’ Turnaround: San Diego Water Officials Have Fixed Notoriously Bad Hold Times, Billing Errors
/in Media Coverage, San Diego County /by Milla Kuiper /The San Diego Union-Tribuneby David Garrick Mentioned: San Diego County Water AuthoritySan Diego’s notoriously bad customer service and billing for sewer and water customers is dramatically improving thanks to new software, more employees and shifting priorities. Hours-long customer-service hold times have shrunk to a record-low 69 seconds on average, while significantly fewer customers are getting hit with surprise cumulative bills as high as $2,000.
Broomell Was Longtime Water Board President, Grower: Gary Broomell
/in Media Coverage, San Diego County /by Milla Kuiper /Valley Road Mentioned: San Diego County Water AuthorityGary Broomell, a longtime member and president of the Valley Center Municipal Water District board for almost 50 years, was an exemplar of the community man. He was an athlete, farmer, family man, community servant and great father.