San Diego Mayor Kevin Faulconer Thursday called for “sweeping reform” within the Public Utilities Department following widespread complaints of inaccurate water billing from late 2017 into this year. Reports by City Auditor Eduardo Luna‘s office and business consulting firm West Monroe Partners found that meter reading employee errors, lack of oversight and insufficient quality control led to billing complaints, in addition to scheduled rate increases, higher water use after drought restrictions were lifted as well as a longer billing cycle between September and December.