The city of San Diego has hired a new director for its Public Utilities Department, NBC 7 has learned. The department has struggled to regain customer trust after more than a year of audits and internal investigations. Shauna Lorance, currently the interim General Manager at Monterey County Water Resources, will take over the position vacated by Vic Bianes, who resigned abruptly last year. According to Lorance’s resume on LinkedIn, she also formerly worked at San Juan Water District. This comes after the mayor’s office announced earlier this year a major overhaul of its troubled water department, including the departures of five top directors and managers.