Audit Report: San Diego City Faces Growing Backlog Of Broken Water-Meter Cases

A growing backlog of broken water meter boxes and lids has plagued the San Diego Public Utilities Department — an agency still reeling from months of public outrage following spiking water bill throughout the city. That’s according to a recent report by the independent City Auditor’s Office, which found that agency “mismanagement” led to a backlog of more than 25,000 broken meter cases. The city has 281,500 such devices. The audit report stated: “We found that PUD’s delayed response to box and lid maintenance issues resulted from a lack of management oversight and accountability; a variety of process inefficiencies; and inadequate strategic planning.”