San Diegans got a chance to hear from the Public Utilities Department about concerns about their soaring water bills Wednesday evening. A forum with Public Utilities Deparment officials was held at the La Jolla Riford Library after people across the county have been opening their water bill to see rates in the thousands. While officials attempted to answer questions, a number to water customers tried to dive right in to getting their bills in question resolved. Officials said they understand the raw emotion and confusion.