City Probe Finds ‘Human Error’ Responsible For Spiking Hundreds Of Water Bills

The city overcharged residents by more than $100,000 in January for water they didn’t use, officials said Thursday following a months-long public outcry over skyrocketing bills. The findings are the result of an internal review by the Public Utilities Department this week that officials said traced the billing errors back to a single worker who had misread 343 meters in November and December.