City Holds Face-To-Face Meetings To Address Water Bill Spikes

In the first of a series of weekend customer service sessions held by the city since receiving a flood of complaints over huge spikes in water bills, concerned homeowners spoke out. It’s the first of three weekend sessions planned in coming weeks to address residents’ complaints that they were being charged by the city for more water than they actually used. The sessions come after months of investigations and reporting by the NBC 7 Responds team.